Terrica Ray
Charlotte
Overview
17
17
years of professional experience
Work History
CNA
Carmel Hills Healthcare and Rehabilitation Center
Charlotte
10.2024 - Current
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted patients in ambulation and transfers using proper body mechanics.
Teacher
Learning Experience School
Matthews
01.2023 - 12.2024
- Maintained a safe and orderly learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Cashier
Organic Market Place
Gastonia
03.2019 - 07.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Built and maintained productive relationships with employees.
- Answered customer questions and provided store information.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Lead Cashier
Earth Fare Supermarket
Charlotte
08.2019 - 02.2020
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted in developing store policies related to cashier activities and procedures.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted with training new cashiers and customer service team members to increase speed of on boarding.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
CNA/Office PCA
Blessing Assurance Adult daycare
Matthews
06.2019 - 08.2019
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Planned and served meals and snacks to patients according to prescribed diets.
Catering Assistant
Atrium Healthcare
Charlotte
08.2012 - 04.2015
- Provided excellent customer service by interacting with guests during events.
- Maintained cleanliness and organization in the kitchen and event areas during and after events.
- Monitored food temperature during events to ensure food safety.
- Reconciled oral instructions with written order sheets to achieve correct and organized product setup.
- Ensured quality control of all food products before serving.
- Prepared meats, vegetables or desserts according to orders or instructions.
Lead Cashier
Healthy Home Market
Charlotte
08.2012 - 04.2015
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Lead Cashier/Associate
K&G Fashion Superstore
Charlotte
10.2009 - 02.2011
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Kept informed of current promotions, exchange and refund policies, pricing structures.
- Resolved discrepancies between sales floor and register information quickly.
- Answered customer questions and provided store information.
- Processed returns and exchanges efficiently while adhering to company policies.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Adhered to social distancing protocols and wore mask or face shield.
Cashier/Auction Clerk
The Salvation Army Thrift Store
Charlotte
06.2008 - 03.2009
- Answered phone calls to assist customers with questions and orders.
- Issued receipts, refunds, credits or change due to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Used suggestive selling techniques to promote add-on sales.
- Counted and balanced cashier drawers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Associate of Applied Science - Criminal Justice
Argosy University
Orange, CA11-2010
High School Diploma -
Central Piedmont Community College
Charlotte, NC05-2002
Skills
- Patient care
- Vital signs monitoring
- Medical record keeping
- HIPAA compliance
- Communication skills
- Safety protocols
- Assisted ambulation
- Customer service
Timeline
CNA
Carmel Hills Healthcare and Rehabilitation Center
10.2024 - Current
Teacher
Learning Experience School
01.2023 - 12.2024
Lead Cashier
Earth Fare Supermarket
08.2019 - 02.2020
CNA/Office PCA
Blessing Assurance Adult daycare
06.2019 - 08.2019
Cashier
Organic Market Place
03.2019 - 07.2020
Catering Assistant
Atrium Healthcare
08.2012 - 04.2015
Lead Cashier
Healthy Home Market
08.2012 - 04.2015
Lead Cashier/Associate
K&G Fashion Superstore
10.2009 - 02.2011
Cashier/Auction Clerk
The Salvation Army Thrift Store
06.2008 - 03.2009
Associate of Applied Science - Criminal Justice
Argosy University
High School Diploma -
Central Piedmont Community College