Terria Patterson
Greensboro
Summary
Detail-oriented professional with strong communication and problem-solving skills. Experienced in managing front desk operations and ensuring a safe environment while providing exceptional customer service.
Overview
20
20
years of professional experience
Work History
Campus Safety Office manager
Bennett College
Greensboro
01.2009 - Current
- Maintained office supplies and inventory to support uninterrupted workflow.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to ensure readiness and availability.
- Resolved customer complaints or answered customers' questions.
- Managed front desk operations by greeting visitors, answering questions, and directing them to appropriate personnel.
Security Officer
Gate City Security
Greensboro
01.2006 - 12.2008
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and emergency situations as they arose.
- Maintained detailed logs of daily activities, incidents, and observations.
- Enforced company policies and regulations to maintain a safe environment.
- Provided excellent customer service while interacting with visitors and employees.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Investigated all reported incidents of theft or vandalism on premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Assisted in the development and implementation of security policies and procedures.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Searched bags manually to identify prohibited items and contraband.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored CCTV systems to ensure safety and security of premises.
Education
High School Diploma -
Eastern Wayne High School
Goldsboro, NC06-1986
Skills
- Front desk operations
- Email and phone communication
- Attention to detail
- Problem solving
- Effective communication
- Customer service
- Report writing
- Customer relations
- Office management
- Clear oral/written communication
Timeline
Campus Safety Office manager
Bennett College
01.2009 - Current
Security Officer
Gate City Security
01.2006 - 12.2008
High School Diploma -
Eastern Wayne High School