Terri Flagg
Raeford,NC
Summary
Business administration professional with hands-on experience supporting project coordination and office management. Proven track record of enhancing team efficiency and streamlining administrative processes. Known for strong communication skills and adaptability to changing needs.
Developed skills in compensation analysis and business administration within fast-paced corporate environment, seeking to transition into new field. Proficient in data analysis and strategic planning, with focus on equitable pay practices. Eager to leverage transferrable skills to drive success in new role.
Overview
14
14
years of professional experience
Work History
Distribution Clerk/Sales Associate
United States Postal Service, USPS
05.2022 - Current
- Sorted and organized incoming mail for efficient distribution across various routes.
- Operated automated sorting equipment, ensuring accurate processing of packages and letters.
- Assisted in training new clerks on operational procedures and safety protocols.
- Monitored compliance with postal regulations to enhance service quality and reduce errors.
- Received, sorted, and distributed incoming mail and packages over 3000 pieces a day.
- Picked orders, scanned products, and packed boxes.
- Uncovered and resolved errors with minimal oversight.
- Processed incoming and outgoing mail efficiently, adhering to USPS guidelines.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
City Carrier Assistant
United States Postal Service, USPS
11.2020 - 05.2022
- Delivered mail efficiently to over 98 homes while adhering to strict delivery schedules and routes.
- Maintained accurate records of deliveries, receipts, and customer interactions.
- Operated postal equipment such as handheld scanners and sorting machines effectively.
- Assisted in resolving customer inquiries and complaints with professionalism and care.
- Trained new staff on operational procedures, safety protocols, and best practices for efficiency.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
Customer Service Representative
Walmart
06.2017 - 08.2018
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Assisted in training new team members on product knowledge and service protocols.
- Maintained accurate records of customer interactions using CRM tools.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Conducted regular audits of merchandise displays to ensure compliance with company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Supervisor
US Army
08.2014 - 09.2017
- Drafted and processed over 6,000 personnel actions to include leave, records updates, transfers, Retirement, separations, DNR, and promotions.
- Prepared and oversaw the preparation for inspection of the operations; resulting in 100% Compliance rating on all HR fundamentals.
- Strengthened mission readiness by leading implementation of systems to improve the processing rate of daily reports, awards, and all personnel actions to 98%.
- Led team training initiatives, enhancing staff performance and operational knowledge.
- Developed and implemented process improvements, resulting in increased productivity and reduced downtime.
- Implemented new software tools for tracking operational efficiency, improving data accuracy and reporting capabilities.
- Evaluated employee performance regularly, providing constructive feedback to support professional development.
Human Resources Specialist
US Army
04.2011 - 08.2014
- Organized and maintained company trackers for leave, awards, and personnel actions for over 135 Soldiers.
- Pulled daily status and accountability reports for five companies reporting to higher command.
- Developed and led postal training programs for all clerks; resulting in 99% accuracy in all Postal Reports pulled daily.
- Served as the Custodian of Postal Effects for the Post Office and attached Post Offices.
- Identified, communicated, and corrected all financial deficiencies across theater.
- Communicated urgent orders and directions effectively to a team of 9 personnel.
- Maintained finance reports with a 100% rate of accuracy and 98% of discrepancies being resolved.
Education
Bachelor of Science - Accounting
Fayetteville State University
Fayetteville, NC07-2025
BBA - Business Administration And Management
Fayetteville State University
Fayetteville, NC07-2025
No Degree - Postal Operations
Postal Operation Course (F5)
Fort Jackson, SCNo Degree - Human Resources Training
Advanced Individual Training in Human Resources
Fort Jackson, SC10-2009
No Degree -
Basic Combat Training
Fort Jackson, SC07-2009
Skills
- Business administration support
- GAAP accounting standards
- Accounting and finance understanding
- Accounting systems and software
- Accounting ethics
- Critical thinking
- Customer service
- Active listening
- Data entry
- Microsoft software proficiency
- Accounting software proficiency
- CRM system proficiency
Timeline
Distribution Clerk/Sales Associate
United States Postal Service, USPS
05.2022 - Current
City Carrier Assistant
United States Postal Service, USPS
11.2020 - 05.2022
Customer Service Representative
Walmart
06.2017 - 08.2018
Operations Supervisor
US Army
08.2014 - 09.2017
Human Resources Specialist
US Army
04.2011 - 08.2014
Bachelor of Science - Accounting
Fayetteville State University
BBA - Business Administration And Management
Fayetteville State University
No Degree - Postal Operations
Postal Operation Course (F5)
No Degree - Human Resources Training
Advanced Individual Training in Human Resources
No Degree -
Basic Combat Training
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