Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrez Walls

Winston-Salem

Summary

Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.

Overview

12
12
years of professional experience

Work History

Personal Assistant

NextGen Tax Solutions
Baltimore
01.2023 - 04.2025
  • Maintained confidential files related to personnel records or other sensitive information.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.

Direct Support Professional

Miracle Houses Inc
Charlotte
07.2021 - 04.2023
  • Assisted individuals in learning and developing new skills.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Documented current patient information to update vital signs, behaviors, and eating habits.

Forklift Operator

Hanes Dye and Finishing Company
Winston-Salem
10.2020 - 11.2022
  • Transported material to correct locations and documented inventory changes.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Loaded pallets onto trailers for shipment.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Kept record of daily activities such as number of items moved or handled throughout the day.

Team Leader

Chic-Fil-A
Winston-Salem
10.2018 - 05.2021
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Shift Leader

Biscuitville
Winston-Salem
04.2018 - 07.2020
  • Scheduled team members for shifts based on business needs and customer demand.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Cashier Team Lead

McDonald's
Winston-Salem
06.2014 - 09.2017
  • Greeted customers promptly and responded to questions.
  • Monitored cashier performance, providing feedback as needed.
  • Processed payments promptly for customers to exceed productivity standards.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Performed daily opening and closing procedures for the register area.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Production Worker

Hanesbrands
Winston-Salem
08.2013 - 10.2015
  • Ensured proper labeling of completed products before shipping out.
  • Loaded and unloaded delivery trucks with pallet jacks and hand carts.
  • Classified defects from finished orders for record tracking and statistics.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Used daily system logs to document production information, discussing issues with management.

Education

High School Diploma -

Parkland High School
Winston-Salem, NC
06-2013

Skills

  • Customer service
  • Attention to detail
  • People management
  • Excellent communication
  • Documentation and reporting
  • Multitasking Abilities
  • Effective communication
  • Forklift operation
  • Inventory management
  • Warehouse organization
  • Safety compliance
  • Order processing
  • Order picking and processing

Timeline

Personal Assistant

NextGen Tax Solutions
01.2023 - 04.2025

Direct Support Professional

Miracle Houses Inc
07.2021 - 04.2023

Forklift Operator

Hanes Dye and Finishing Company
10.2020 - 11.2022

Team Leader

Chic-Fil-A
10.2018 - 05.2021

Shift Leader

Biscuitville
04.2018 - 07.2020

Cashier Team Lead

McDonald's
06.2014 - 09.2017

Production Worker

Hanesbrands
08.2013 - 10.2015

High School Diploma -

Parkland High School

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Terrez Walls