Terrence Gaines
Wilmington
Summary
Dependable professional with extensive experience in customer service and logistics, demonstrating strong capabilities in transportation and delivery operations. Proven ability to manage inventory control and ensure compliance with safety regulations while maintaining a clean driving record. Skilled in route optimization and effective communication, facilitating timely deliveries to both residential and commercial clients. Committed to upholding high standards of quality assurance and operational efficiency in all aspects of delivery management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Merchandiser
Employment Solutions Of Ny
Wilmington
03.2026 - Current
- Maintained a clean and organized work environment at all times.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Longshoreman
ILA Local 1426
Wilmington
05.2017 - Current
Overnight Security/maintenance
Embassy Suites by Hilton
Wilmington
04.2018 - 12.2018
Valet Attendant/Bellmen
Embassy Suites by Hilton Wilmington Riverside
Wilmington
12.2017 - 04.2018
- Promoted to Full-time Overnight Security/Engineer
Event Staff
Sea Coast Staffing, Inc.
Wilmington
05.2017 - 01.2018
- -PGA TOUR Wells Fargo Championship 2017
- -BarBack for Military Balls
- -Event Staff
Maintenance/Shuttle Driver
Holiday Inn
Wilmington
09.2013 - 07.2017
- Maintenance duties
- Transport guest to and from various destinations
- Part time Bartender
Parts Delivery Driver
BMW of Wilmington
Wilmington
08.2012 - 10.2015
- Delivered automotive parts efficiently and accurately, ensuring timely service to repair technicians and customers.
- Managed inventory levels by organizing and restocking parts, improving accessibility and operational efficiency.
- Maintained accurate delivery logs and documentation, enhancing accountability and streamlining communication with the service team.
- Followed established safety protocols while transporting parts, contributing to a secure work environment and reducing incidents.
- Collaborated with team members to optimize delivery routes, resulting in improved delivery speed and customer satisfaction.
- Utilized handheld devices to track parts and orders, increasing accuracy in deliveries and inventory management.
- Conducted routine vehicle inspections and maintenance checks, ensuring operational readiness and minimizing downtime.
- Loaded and unloaded parts from delivery truck.
- Delivered parts to customers in a timely manner.
- Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Organized and inventoried parts for delivery.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Checked orders for accuracy prior to delivery.
- Verified that invoices were accurate before leaving the warehouse.
- Managed time effectively to ensure deliveries are made according to schedule.
- Followed all safety regulations while operating company vehicle.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
- Communicated with customers regarding orders, returns, and exchanges.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
- Ensured paperwork was completed correctly before delivering parts.
- Assisted in maintaining warehouse inventory levels as needed.
- Obtained customer signature on receipt for pickup or delivery.
- Reported any problems or damage to supervisor immediately upon return from route.
- Earned highest driver ratings for number of stops made, customer satisfaction, vehicle cleanliness and documentation accuracy.
- Unloaded product trailers and assigned products to various locations with RF scanner.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Kept accurate logs of all deliveries and trips.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Utility
Holiday Inn
Wilmington
06.2008 - 09.2013
- Floater responsible for various duties in facilities maintenance, housekeeping, cooking, kitchen upkeep, banquet set-up; always performed work in a professional and responsible manner.
- Maintain established standards of sanitation, safety and food preparation and storage
- Maintain an orderly, sanitary, and safe kitchen and dining room
- Assure the proper care and maintenance of all food service equipment; identifies equipment needs for food preparation and service and assists in purchasing as needed
Delivery Driver
Sorrentino Mariani
Norfolk
01.2010 - 04.2012
- Delivered packages efficiently while ensuring adherence to safety protocols and company standards, enhancing operational reliability.
- Maintained accurate records of deliveries and pickups, contributing to improved inventory management and operational efficiency.
- Conducted vehicle inspections and routine maintenance checks, ensuring optimal safety and performance during transportation activities.
- Handled customer inquiries and resolved delivery issues promptly, enhancing client satisfaction and loyalty.
- Developed effective relationships with local businesses and clients, promoting service reliability and community engagement.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Assisted warehouse personnel in packing orders when necessary.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Security
Eagle Eye Security
Wilmington
01.2011 - 01.2012
- Contract security assignments
Landscaper
Royal Landscaping LLC
Wilmington
06.2003 - 11.2008
Education
High school Diploma - General Studies
New Hanover High School
Wilmington, NCCertificate - Office Administration
Cape Fear Community College
Skills
- Customer Service
- Guest Service
- Food Safety
- Transportation Worker Identification Credential (TWIC)
- Inventory Control
- Computer/Internet
- Warehousing
- Shipping and Receiving
- Record keeping
- Managerial
- Office skills and technology
- MS Word, Excel, Access proficient
- Audio/Video
- Volunteering
- Residential Construction
- Career Readiness Certificate recipient
- Route optimization
- Delivery documentation
- Inventory management
- Customer service
- Package handling
- Problem resolution
- Communication skills
- Safety compliance
- Vehicle maintenance
- GPS navigation
- Time management
- Load securing
- Pre-trip inspections
- Delivery tracking
- Traffic regulations
- Client engagement
- Quality assurance
- Equipment operation
- Order verification
- Operational efficiency
- Clean driving record
- Passenger transportation
- Passenger support
- Attention to detail
- Delivery pickup
- Database management
- Map reading
- Route determination
- Route management
- Vehicle inspections
- Defensive driving
- Passenger guidance
- Safe driving techniques
- Patience and tact
- Route logs
- Materials transport
- Accident prevention
- Daily logging
- Customer rapport
- Punctuality
- Shipping and packaging
- DOT compliance
- Valid Driver's license
- Loading and unloading
- Friendly and outgoing
- Relationship building
Certification
- Transportation Worker Identification Credential (TWIC), 11/01/15, 11/01/20
- Power Industrial Truck Certification, 12/01/17, Present
- OSHA 10, 04/01/18, Present
- CPR, AED, and Basic First Aid, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Merchandiser
Employment Solutions Of Ny
03.2026 - Current
Overnight Security/maintenance
Embassy Suites by Hilton
04.2018 - 12.2018
Valet Attendant/Bellmen
Embassy Suites by Hilton Wilmington Riverside
12.2017 - 04.2018
Longshoreman
ILA Local 1426
05.2017 - Current
Event Staff
Sea Coast Staffing, Inc.
05.2017 - 01.2018
Maintenance/Shuttle Driver
Holiday Inn
09.2013 - 07.2017
Parts Delivery Driver
BMW of Wilmington
08.2012 - 10.2015
Security
Eagle Eye Security
01.2011 - 01.2012
Delivery Driver
Sorrentino Mariani
01.2010 - 04.2012
Utility
Holiday Inn
06.2008 - 09.2013
Landscaper
Royal Landscaping LLC
06.2003 - 11.2008
High school Diploma - General Studies
New Hanover High School
Certificate - Office Administration
Cape Fear Community College