Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Terrance West

High Point

Summary

Accomplished Contractor with extensive experience in fleet management and complex problem solving. Expertise in developing training programs and managing vendor relationships to enhance operational efficiency. Proven track record in delivering exceptional customer service, driving sustained business growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Local Delivery Driver

R & L Carriers
China Grove
06.2024 - Current
  • Inspected vehicle condition before each shift to ensure safe operation.
  • Assisted customers with inquiries and provided exceptional service during deliveries.
  • Communicated with dispatch regarding delivery schedules and route changes.
  • Recorded delivery information such as items delivered, customers' signatures, and payments collected.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Sub-Contractor

FreightWeight
Dallas
01.2021 - 05.2024
  • Prepare comprehensive documents summarizing the results of post-project reviews conducted at the conclusion of each job assignment.
  • Establish relationships with vendors
  • Develop training programs designed specifically for new hires involved in the sub-contracting process.
  • Promoted high level of customer service to maintain client satisfaction.

Owner/Operator

TMCARRIERS (Commercial Trucking)
Chapel Hill
12.2005 - 12.2020
  • Successfully obtained Custom Critical Contract with FedEx fostering a strong professional network
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Managed daily operations of commercial trucking fleet.
  • Coordinated logistics and transportation schedules for efficient deliveries.
  • Oversaw maintenance and repairs of trucks to ensure reliability.
  • Developed relationships with clients and vendors for service excellence.

Education

Certificate Project Management - Project Management

Google
Coursera Online
12.2021

Certificate IT Tech Support - IT Technical Support, Technical Support Fundamentals

Google Career/Training Program
Coursera Online
06.2021

Some College (No Degree) -

Fayetteville State University
Fayetteville, NC
05-1996

High School Diploma -

Hillside High School
Durham, NC
05.1992

Skills

  • Leadership
  • Customer Service & Relationship Development
  • Management & Business Operations
  • Financial/Budget Management
  • Organization and Time Management
  • Training & Development
  • Complex Problem Solving
  • Forward Thinking & Decision Making
  • Policies & Procedures
  • Computer Literacy
  • Fleet Management
  • Agile Delivery
  • Fleet management
  • Attention to detail

Certification

  • Project Management Professional Certification, 12/01/21
  • IT Support Professional Certification, 06/01/21

References

References available upon request.

Timeline

Local Delivery Driver

R & L Carriers
06.2024 - Current

Sub-Contractor

FreightWeight
01.2021 - 05.2024

Owner/Operator

TMCARRIERS (Commercial Trucking)
12.2005 - 12.2020

Certificate Project Management - Project Management

Google

Certificate IT Tech Support - IT Technical Support, Technical Support Fundamentals

Google Career/Training Program

Some College (No Degree) -

Fayetteville State University

High School Diploma -

Hillside High School

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Terrance West