Terrance Gardner

• Maintain records of installations, repairs, maintenance and tests performed by design consultants on site.
• Document customer inquiries and resolutions in a ticketing system.
• Respond to user inquiries about hardware and software, explaining features and resolving questions.
• Identified sales opportunities through customer interactions and recommended products accordingly.
• Collaborate with cross-functional teams to ensure successful implementation of new products or services.

● Introduce Xfinity Cell phone service (Xfinity Mobile) to each sales representative as
well as troubleshooting, phone applications, and education on the latest devices
● Educate Reps on all xfinity products including Internet, TV, Connected phone, and
Home Security
● Use passion for technology and resourcefulness to generate sales
● Takes a customer-first approach with all customer interactions
● Listens and evaluate customer needs and provides appropriate solutions
● Exceed key performance objectives that include customer satisfaction and company
sales goals

• De-escalated challenging situations by applying empathy and effective communication strategies.

• Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
• Provided guidance to junior cooks regarding food preparation methods and techniques.
• Resolved customer complaints regarding food quality or services provided.