Ternaisha Green

• Assisted members with inquiries and resolved issues through effective communication.
• Provided support in onboarding new members, ensuring smooth transition into services.
• Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.

• Developed customer retention strategies to enhance satisfaction and loyalty.
• Analyzed customer feedback to identify areas for service improvement.
• Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.

• Resolved customer inquiries through effective communication and problem-solving strategies.
• Mentored new representatives, providing training on product knowledge and customer engagement techniques.
• • Developed and implemented best practices for handling escalated issues, reducing resolution time.

• Prepared and served nutritious meals adhering to dietary guidelines and resident preferences.

Monitored food safety standards, ensuring compliance with health regulations and protocols.

• Assisted in menu planning, collaborating with dietitians to accommodate special dietary needs.