Ternaisha Green
Charlotte
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative
Concentrix
08.2024 - Current
- Improved navigation skills with regular map reading and compass use exercises.
- Assisted clients with navigation, road side assistance, key unlocks & on demand diagnostics.
- Strengthened customer loyalty by providing personalized account management services to clients and assisting with any issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Retention Agent
Spectrum
12.2023 - 08.2024
- Improved navigation skills with regular map reading and compass use exercises.
- Assisted clients with navigation, road side assistance, key unlocks & on demand diagnostics.
- Strengthened customer loyalty by providing personalized account management services to clients and assisting with any issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
Convergys
02.2020 - 12.2023
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma - Business Communication
Zebulon B. Vance Highschool
Charlotte, NC06.2016
Skills
- Call center experience
- Microsoft Excel
- Complaint handling
- Computer proficiency
- Call management
- Critical thinking
- Active listening
- Customer service
- Data entry
- Navigation systems
- Sales
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Skills
- Data entry
- Navigation systems
- Sales
Timeline
Member Service Representative
Concentrix
08.2024 - Current
Retention Agent
Spectrum
12.2023 - 08.2024
Call Center Representative
Convergys
02.2020 - 12.2023
High School Diploma - Business Communication
Zebulon B. Vance Highschool