Terion Alexander
Jacksonville
Summary
Dynamic professional with a proven track record in effective communication and problem-solving, consistently enhancing customer satisfaction and streamlining service operations at The Results Company. Demonstrated strong management capabilities and resilience as an Assistant Manager at Magic City Barber Shop, ensuring operational efficiency while fostering team accountability. A solid foundation in mathematics complements a unique blend of interpersonal and analytical skills, enabling the delivery of exceptional results in fast-paced environments. Committed to driving success through innovative solutions and collaborative teamwork.
Overview
14
14
years of professional experience
Work History
Housekeeper/Professional Residential Cleaner
Pretty Polished Cleaning Co.
Jacksonville, NC
02.2023 - 11.2025
- Supervised daily cleaning operations to ensure high standards of cleanliness and customer satisfaction.
- Developed efficient cleaning schedules, optimizing time and resources for residential and commercial properties.
- Trained new staff on cleaning protocols, safety procedures, and best practices for equipment use.
- Implemented inventory management processes for cleaning supplies, reducing waste and improving cost efficiency.
Customer Service Representative
The Results Company
Jacksonville, NC
07.2020 - 01.2022
- As a customer representative I am responsible for greeting the customer with an opening statement, gaining understanding of the issue they need assistance with, and also guaranteeing that I would be happy to assist them
- During each call I am responsible for notating the interaction and making sure I do what I can to troubleshoot or fix the issue at hand
- I would also close out the call with a closing statement and also mention the survey that would be available through email
- I do my best to provide a positive experience for the customers and handle my calls within a timely manner
Assistant Manager
Magic City Barbershop
Jacksonville, NC
03.2019 - 04.2020
- As Assistant Manager I made sure that all tasks were completed before closing time
- These tasks were to include booth rental charges were paid, equipment properly sanitized, appointments were within time allotted through the company policies, and to have accountability for each employee that worked for the company
- These tasks were completed daily with minimal issues under my management
Waitress/Hostess
Paradise Island Restaurant
Jacksonville, NC
08.2017 - 01.2018
- As a waitress and a hostess at Paradise Island, I took on a multitude of duties and responsibility because it was a new establishment
- My duties included opening, cleaning, greeting, and seating
- While working at this restaurant I played the role of both a hostess and server
Waitress/Hostess
T.G.I Friday’s
Wilmington, NC
05.2013 - 06.2014
- At T.G.I Fridays I took on both jobs as a waitress and hostess, my overall job was to make sure I provided a welcoming environment for all our guest
- Whether I was greeting customers at the door or serving them at a table, I made sure every customer felt comfortable and did my best to provide anything that they may have needed
Algebra Instructor’s Assistant
Camp Lejeune High School
Jacksonville, NC
08.2011 - 05.2012
- As an instructor’s assistant I prepared the schedule, worksheets, training material, and audio-visual learning equipment for the primary instructor daily
- I tutored students that needed extra assistance after classes to ensure that they understood the day’s lesson
- I also distributed the testing materials and proctored each exam for the year
- When the teacher was absent for short periods of time I took over as a primary placeholder until she returned
Education
Bachelor of Science - Health Administration
University of Phoenix
01-2020
Associate of Arts -
Coastal Carolina Community College
NC05-2016
Skills
- Effective communication
- Active listening
- Positive language
- Problem solving
- Patience
- Resilience
- Social perceptiveness
- Point-of-sale systems
- Management
- Administration
- Collaborative Efficiency
- Math
- Teaching
- Tutoring
Timeline
Housekeeper/Professional Residential Cleaner
Pretty Polished Cleaning Co.
02.2023 - 11.2025
Customer Service Representative
The Results Company
07.2020 - 01.2022
Assistant Manager
Magic City Barbershop
03.2019 - 04.2020
Waitress/Hostess
Paradise Island Restaurant
08.2017 - 01.2018
Waitress/Hostess
T.G.I Friday’s
05.2013 - 06.2014
Algebra Instructor’s Assistant
Camp Lejeune High School
08.2011 - 05.2012
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts -
Coastal Carolina Community College
PERSONAL INFORMATION
Authorized To Work: US for any employer
GROUPS
The National Society of Leadership and Success, 03/20, One of the largest collegiate leadership honor society groups in the United States based on GPA.