Teresita Smiley
Charlotte
Summary
Versatile professional with a proven track record at the US Army, excelling in multimedia illustration and human resources. Leveraged digital illustration and interpersonal communication skills to enhance team productivity and client satisfaction. Achieved a high customer satisfaction rate by blending creative thinking with adaptability, significantly contributing to organizational growth and brand recognition.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multimedia Illustrator
US Army
02.2009 - 10.2014
- Optimized client satisfaction by delivering high-quality illustrations on time and within budget constraints.
- Contributed to successful ad campaigns by creating eye-catching visuals that effectively communicated brand messages.
- Expanded skillset by staying up-to-date on industry trends, attending workshops, and completing relevant training courses.
- Participated in brainstorming sessions with cross-functional teams to develop innovative ideas for multimedia projects.
- Trained junior illustrators on best practices for multimedia design, improving overall team performance and productivity.
- Enhanced multimedia projects by incorporating innovative design elements and techniques.
- Streamlined the illustration process by implementing efficient project management strategies and software tools.
- Developed captivating presentations using a combination of graphic design, animation, and video editing skills.
- Designed custom logos and branding materials for clients, resulting in increased brand recognition and customer engagement.
- Liaised with other departments to discuss ideas and create unified goals.
Human Resources Specialist
US Army
01.2009 - 10.2013
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Enhanced internal communication strategies, resulting in improved information flow across departments.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Improved organizational culture with introduction of team-building activities.
- Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
Real Estate Agent
Grace Realty
04.2003 - 07.2008
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
- Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
- Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
- Increased client portfolio by strategically networking at industry events and maintaining strong relationships with existing clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA12-2018
Skills
- Character design
- Drawing and sketching
- Digital illustration
- Layout design
- Adobe creative suite
- Vector artwork
- Infographics creation
- Presentation design
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Creative thinking
- Active listening
- Graphics design
- Task prioritization
- Self motivation
- Analytical thinking
- Professionalism
- Interpersonal communication
- Adaptability
Certification
- After Effects CC Certification – Adobe.
- OSHA Certified
- NC Driver's License
- Forklift Certification
- Certified Nursing Assistant (CNA)
- First Aid Certification
- CompTIA Certification
- Real estate Certification
Languages
Spanish
Native or Bilingual
Timeline
Multimedia Illustrator
US Army
02.2009 - 10.2014
Human Resources Specialist
US Army
01.2009 - 10.2013
Real Estate Agent
Grace Realty
04.2003 - 07.2008
Bachelor of Science - Interdisciplinary Studies
Liberty University
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