Teresea Hall
Hubert
Summary
Attentive Police Dispatcher bringing 8 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Professional with strong background in emergency response coordination, skilled in managing high-pressure situations and effectively communicating with diverse teams. Adept at utilizing advanced dispatch software and prioritizing tasks to ensure swift and accurate assistance. Known for reliability, adaptability, and collaborative approach to achieving operational goals. Highly focused on delivering results and maintaining high standards of service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Services Dispatcher
Department of Navy
08.2021 - Current
- Company Overview: This is a federal job
- I efficiently multi-task using several technologies such as answering emergency 911 and business phone calls, enter and update calls for service in a computer aided dispatch system and transmit and receive radio communications from field personnel in a professional and prompt manner
- I maintain communications with responding units to ensure they have accurate and up to date information for the safety of the citizen and themselves
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- I am responsible for my monthly training and any additional information that will allow me to be proficient at my position
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- I assist in providing coverage to ensure minimum staffing requirements are met.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- I maintain flexibility to satisfy established staffing requirements.
- Enhanced emergency response times by effectively prioritizing and dispatching appropriate resources.
- I maintain the ability to remain calm and focused under extremely trying conditions during emergencies and high stress situations to make effective decisions.
- Supported fellow dispatchers during peak call times, ensuring all calls were answered promptly and efficiently.
- Streamlined communication between first responders and dispatch center through accurate documentation and clear instructions.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Increased efficiency within the dispatch center by implementing new protocols for call handling.
- Assisted in updating departmental procedures manual, ensuring adherence to industry best practices and regulatory requirements.
- Handled sensitive information discreetly while maintaining confidentiality in accordance with HIPAA regulations.
- Reduced caller stress levels by maintaining a calm demeanor during high-pressure situations.
- Improved dispatcher performance through consistent evaluation, feedback, and professional development opportunities.
- Provided life-saving instructions to callers with medical emergencies while awaiting paramedic arrival.
- Coordinated multi-agency responses for large-scale disasters or incidents, facilitating effective communication among various departments.
Emergency Services Dispatcher
City of Havelock
02.2021 - 03.2023
- I efficiently multi-task using several technologies such as answering emergency 911 and business phone calls, enter and update calls for service in a computer aided dispatch system and transmit and receive radio communications from field personnel in a professional and prompt manner
- I maintain communications with responding units to ensure they have accurate and up to date information for the safety of the citizen and themselves
- I am responsible for my monthly training and any additional information that will allow me to be proficient at my position
Emergency Services Dispatcher
Department of Navy
08.2020 - 12.2021
- Company Overview: This is a federal job
- I efficiently multi-task using several technologies such as answering emergency 911 and business phone calls, enter and update calls for service in a computer aided dispatch system and transmit and receive radio communications from field personnel in a professional and prompt manner
- I maintain communications with responding units to ensure they have accurate and up to date information for the safety of the citizen and themselves
- I monitored base wide CCTV cameras ensuring there were not security issues needing to be dispatched
- I documented such incidents into our logbooks and notified appropriate personnel according to our recall roster
- I monitored and operated an electronic security system
- I am familiar with Jigsaw and AtHoc
- I was responsible for monitoring and troubleshooting all Marine Corps Electronic Security System, Intrusion Detection System, alarm, mass notification and CCTV systems
- I was responsible for my monthly training and any additional information that would allow me to be proficient at my position
- This is a federal job
Assistant Shift Supervisor/Emergency Services Dispatcher
Carteret County Communications
01.2017 - 07.2020
- I was an Assistant Shift Supervisor for our 911 dispatch center overseeing 5 employees
- I was an additional supervisory source for the team to be able to ask questions, provide guidance and served as support to the Supervisor
- In my role, I provided training to new employees by guiding them to follow procedures set in place by Emergency Communications and taught them the skills needed to succeed at their position
- I efficiently multi-tasked using a number of technologies such as answering emergency 911 and business phone calls, enter and update calls for service in a computer aided dispatch system and transmit and receive radio communications from field personnel in a professional and prompt manner
- I maintain communications with responding units to ensure they have accurate and up to date information for the safety of the citizen and themselves
- I am responsible for my monthly training and any additional information that will allow me to be proficient at my position
- I am EMD, EPD, EFD, CPR and CTO certified
- I also hold certifications for Modules 1,2 &3 for NCIC
- Provided orientation,consultation and guidance within the 911 Center.
- Utilized oral and written communication techniques to clearly and effectively communicate with stakeholders within and outside the 911 center.
Waitress
T & W Oyster Bar
08.2016 - 01.2017
- Ensured daily preparations were met, greeted customers, answered phone calls, served customers and worked as a liaison between the customer and other staff members
- Managed payments and resolved customer conflict if the service or products did not meet their needs or expectations
- Expertly taught sanitation regulations and ensured they followed the guidelines mandated by the North Carolina Health Department
Property Inspector
Town & Country Rentals
06.2015 - 06.2016
- Inspected properties after tenants vacated to check for damage
- Performed research on items found that needed attention during inspection
- Maintained contact with owner of property via email and phone conversations on status of property
- Drew up and issued work orders for maintenance personnel and outside vendors to address and complete repairs
- Performed follow ups regarding status of repairs
- Input information such as inspection results, communications with owners, pictures and work orders into main database
- Maintaining strict guidelines to stay within adherence to real estate law
- I trained the newly hired maintenance coordinator on how to perform her job proficiently after only being in my position for less than a month
- I also actively reach out to newly hired personnel to offer assistance in answering questions
Education
Associate of Arts - Psychology
Carteret Community College
Morehead City, NC05-2004
Skills
- Patience and tolerance
- Customer service
- Information gathering
- Strong multitasking
- Memory retention
- Employee training
- Typing speed
- Assertiveness
- Staff training
- Technical aptitude
- Policy enforcement
- Geographical expertise
- Teamwork and collaboration
- Problem-solving
- Equipment troubleshooting
- Works Well Under Pressure
- Basic life support
- Critical thinking
- Computer skills
- [Software] expertise
- Active listening
- Verbal and written communication
- Decision-making capacity
- Decision-making
- Staff training and development
- Computer-aided dispatching
- Employee motivation
- Information documentation
- Performance improvement
- Data entry
- Strong leadership
- Police and fire procedures
- Willingness to learn
- Stress tolerance
- Multitasking and prioritizing
- Map reading skills
- Data entry proficiency
- Team building and motivation
- Crisis management
- Database queries
- Emergency assessment
- Superior work ethic
- EMS dispatch
- Computer proficiency
- Emergency medical instruction
- Delegation and supervision
- Computer-based dispatch systems
- Police department procedures
- Multitasking and prioritization
- Compliance standards
- Staff coaching and training
Accomplishments
I had the honor of being a part of 2 different 911 Dispatch Centers recognized for its outstanding work. My former center, Carteret County Communications, was recognized as the 2019 North Carolina APCO Center of the Year and my current agency, MCB Camp Lejeune 911 Emergency Dispatch Center was recognized in 2022 as the MCICOM Public Safety Communications Center of the Year.
Certification
- EMD Certified
- DCI Modules 1,2, and 3.
- Power Phone Certified
- CPR Certified
- Previously Certified CTO through APCO
- Previously Certified Communications Center Supervisor through APCO
Timeline
Emergency Services Dispatcher
Department of Navy
08.2021 - Current
Emergency Services Dispatcher
City of Havelock
02.2021 - 03.2023
Emergency Services Dispatcher
Department of Navy
08.2020 - 12.2021
Assistant Shift Supervisor/Emergency Services Dispatcher
Carteret County Communications
01.2017 - 07.2020
Waitress
T & W Oyster Bar
08.2016 - 01.2017
Property Inspector
Town & Country Rentals
06.2015 - 06.2016
Associate of Arts - Psychology
Carteret Community College
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