Experienced professional seeking challenging role with forward-thinking company. Proven track record of accomplishments and proficiency in key areas. Eager to leverage skills and expertise for growth and career advancement.
Overview
18
18
years of professional experience
Work History
Uber Driver
Uber
12.2019 - Current
Developed strong communication skills while interacting with diverse groups of riders daily.
Responded to passenger concerns and complaints politely and professionally.
Followed company guidelines and policies when interacting with passengers.
Assisted passengers with loading and unloading luggage for enhanced customer care.
Cashier
Charlotte International Douglas Airport
11.2015 - 03.2016
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Citigroup Business Process Solutions Pte.Ltd.
11.2008 - 03.2014
Managed monthly mortgage payment collection for clients.
Conducted courtesy calls to confirm client payments.
3. Updates the clients on the status of their accounts.
Resolved client complaints related to mortgage accounts.
5. Endorses clients to other departments for concerns and complaints other than payment.
Substitute-Teacher
Marianas High School
03.2007 - 06.2008
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Science - Computer Science
Lyceum of the Philippines University
Intramuros, Manila
01.2005
High School - undefined
Sariaya Institute High School
Sariaya Quezon
01.2001
Skills
Computer Literate
Operating System: Windows ME, Windows XP, Windows 98, MS DOS
Software tools: Microsoft Word, Microsoft Excel, MS Power Point, Internet Explorer