Teresa Stamper
Statesville
Summary
Compassionate and skilled Patient Service Representative, known for strong communication and patient support. Experienced in managing medical records and facilitating smooth patient interactions, ready to contribute to improved patient care.
Overview
31
31
years of professional experience
Work History
Patient Service Representative II
Advocate/Atrium Wake Forest Baptist
11.2021 - Current
- Assisted patients with appointment scheduling and inquiries to enhance service delivery.
- Managed patient records using electronic health systems to ensure accuracy and confidentiality.
- Provided support during patient check-in processes, ensuring a smooth experience.
- Communicated effectively with healthcare providers to relay patient information and needs.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Unit Secretary
Iredell Health System
07.2011 - Current
- Coordinated patient admissions and discharges, ensuring efficient flow of information.
- Managed scheduling for medical staff, optimizing appointment availability and resource allocation.
- Maintained accurate medical records, adhering to compliance standards and enhancing data integrity.
- Assisted in communication between departments, streamlining operations and improving service delivery.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Receptionist, Insurance Dept
Piedmont HealthCare
03.2007 - 05.2011
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, enhancing workflow efficiency and support.
- Maintained office supplies inventory, streamlining ordering processes for timely availability.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
INSURANCE BILLING, ER CLERK
Davis Medical Center
01.1995 - 03.1999
- Managed patient intake processes, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated communication between medical staff and patients to streamline emergency response efforts.
- Implemented electronic health record systems, enhancing information accessibility for healthcare providers.
- Oversaw scheduling of patient appointments, optimizing workflow efficiency in fast-paced environment.
- Processed insurance approval forms for scheduled procedures and office visits.
- Collaborated with medical professionals to provide timely and accurate information for better patient care.
- Ensured a smooth-running ER by promptly updating electronic health records and maintaining patient confidentiality.
- Provided compassionate customer service to patients, addressing their concerns and answering questions about the ER experience.
- Participated in staff meetings and contributed valuable input that led to better workplace collaboration and improved standard operating procedures.
Education
No Degree - MIDDLE SCHOOL
CELESTE HENKEL
Statesville, NCNo Degree - ELEMENTARY SCHOOL
SHARON ELEMENTARY SCHOOL
Statesville, NCHigh School Diploma -
WEST IREDELL HIGH SCHOOL
STATESVILLE, NC06-1980
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Phone etiquette
- Electronic health records
- Patient follow-up
- Check-in coordination
- Appointment reminders
- Patient admitting
- Phone and email etiquette
- Insurance billing
- Patient registration
- Patient check-in
- Registration and admissions
- Pre-admission requests
- Scheduling diagnostic procedures
- Friendly and outgoing
- Policy understanding
- Admitting coordination
- Registration and scheduling
- Punctual and hardworking
Timeline
Patient Service Representative II
Advocate/Atrium Wake Forest Baptist
11.2021 - Current
Unit Secretary
Iredell Health System
07.2011 - Current
Receptionist, Insurance Dept
Piedmont HealthCare
03.2007 - 05.2011
INSURANCE BILLING, ER CLERK
Davis Medical Center
01.1995 - 03.1999
No Degree - MIDDLE SCHOOL
CELESTE HENKEL
No Degree - ELEMENTARY SCHOOL
SHARON ELEMENTARY SCHOOL
High School Diploma -
WEST IREDELL HIGH SCHOOL