Teresa Ordonez
UNC Children's Neurology
Roxboro
1
Certificate
9
Years of experience
1
BLS
Dynamic Medical Assistant with a proven track record at UNC Children's Neurology, excelling in patient-focused care and clinical documentation. Skilled in EMR management and vital sign monitoring, I foster strong patient relationships through effective communication, enhancing overall satisfaction and care delivery. Committed to optimizing patient experiences and safety in fast-paced environments.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Work History
Medical Assistant
11 Months- Streamlined patient intake processes, ensuring accurate and timely data entry to enhance patient experience.
- Coordinated appointment scheduling and follow-up communications, improving patient access to care.
- Conducted routine patient vitals checks, providing essential data for physicians.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented patient information in electronic health records, ensuring compliance with regulations.
- Collaborated with healthcare team to optimize patient flow, contributing to enhanced service delivery.
- Supported medical staff in preparing examination rooms and ensuring cleanliness.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Started as an Apprentice in August 2025, finished the MAAP program February 2026 and passed my exam April 17, 2026
CNA
3 Years 4 Months- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake, supporting patients in meeting their nutritional goals.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted routine safety checks on equipment and reported malfunctions, ensuring patient safety and operational efficiency.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Replaced linens in patient rooms, maintaining cleanliness and comfort to enhance patient health and satisfaction.
CST
1 Year- Monitored vital signs, documenting changes for nursing staff review.
- Responded promptly to patient calls, enhancing overall satisfaction and well-being.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Educated patients and families on health management practices and post-discharge care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Trained new staff on best practices in patient care and safety protocols.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA
1 Year 10 Months- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Collaborated with healthcare team to create individualized care plans, enhancing patient-centered care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and ensuring clutter-free environments, reducing fall incidents.
- Promoted infection control practices by adhering to strict hand hygiene procedures and utilizing personal protective equipment, safeguarding patient health.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Travel CNA
2 Years 7 Months- Provided direct patient care, ensuring comfort and safety during travel assignments.
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Collaborated with multidisciplinary teams to develop and implement tailored care plans for patients.
- Implemented infection control protocols, reducing risks associated with patient transport across facilities.
- Advocated for patient needs, fostering communication between families and healthcare providers effectively.
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Exceeded performance expectations by consistently receiving praise from supervisors for adaptability and dedication to exceptional patient care during travel assignments.
Education
GED
Skills
Direct patient care
Patient assessments
Clinical documentation
EMR / EHR
EHR expertise
EMR expertise
Vital sign monitoring
Blood collection techniques
Immunization administration
Specimen processing
Procedure assistance
Medical procedures
Medical terminology knowledge
HIPAA compliance
Patient scheduling
Customer service
Patient-focused care
CPR
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
- BLS - AHA
Timeline
Medical Assistant
UNC Children's Neurology
08.2025 - CurrentRead More
CNA
UNC Chapel Hill
04.2022 - 08.2025Read More
CST
UNC Chapel Hill
04.2021 - 04.2022Read More
CNA
UNC Rex Hospital
01.2020 - 11.2021Read More
Travel CNA
Dedicated Nursing Association
06.2017 - 01.2020Read More
James Sprunt Community College
GED
Read More