Teresa Oakley
Yanceyville
Summary
Dynamic Income Maintenance Supervisor II with extensive experience at Person County DSS, excelling in team leadership and training. Proven track record in ensuring compliance with state audits and maintaining confidentiality. Strong verbal communication and relationship-building skills, adept at processing complex applications and enhancing service delivery. Committed to achieving optimal outcomes in public assistance programs.
Overview
32
32
years of professional experience
Work History
Income Maintenance Supervisor II
Person County DSS
Roxboro, NC
03.2023 - Current
- Supervise the family and children's application team.
- Work with all State Audits
- process confidential applications,
- track second party reviews,
- training staff on new policy and learning the job
- serve on different agency committees
Income Maintenance Caseworker
Caswell County DSS
Yanceyville, NC
01.2010 - 03.2023
- Determined eligibility for public assistance programs using state policy and documented verification standards.
- Interviewed applicants to gather household, income, and asset information for accurate case processing.
- Reviewed supporting documents and resolved discrepancies to ensure timely benefit decisions.
- Processed applications, recertifications, and case changes within eligibility management systems.
Office Manager
Patty Vision Center
Yanceyville, NC
06.1994 - 01.2010
- Directed daily office operations to support patient flow and staff coordination.
- Managed appointment schedules, minimizing conflicts and improving patient access.
- Oversaw insurance verification and claim processing for accurate billing.
- Maintained patient records and confidential documentation with consistent accuracy.
- optometric assisting duties as well
Education
Associate of Science - Human Services
Piedmont Community College
Roxboro, NC01-2026
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC06-1990
Skills
- Customer service
- HIPAA compliance
- Verbal and written communication
- Customer service experience
- Verbal communication
- Relationship building
- Maintains confidentiality
Timeline
Income Maintenance Supervisor II
Person County DSS
03.2023 - Current
Income Maintenance Caseworker
Caswell County DSS
01.2010 - 03.2023
Office Manager
Patty Vision Center
06.1994 - 01.2010
Associate of Science - Human Services
Piedmont Community College
High School Diploma -
Bartlett Yancey High School