TERESA JONES
Fayetteville
Summary
Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives.
Reliable Store Manager with over 20 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Demonstrated skills at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
29
29
years of professional experience
Work History
Store Manager
PEPBOYS
08.2022 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
AutoZone
04.2013 - 08.2022
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Boosted sales by 50% by cultivating customer rapport and delivering superior customer service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Assessed, optimized and elevated operations to target current and expected demands.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Store Manager
Roses
02.2002 - 01.2012
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw POS operations and cash management to reduce errors.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Department Manager
Walmart
03.2000 - 12.2002
- Prepared annual budgets with controls to prevent overages.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Production Worker
Unilever United States Inc.
02.1995 - 04.1999
- Took on additional shifts during peak work periods to keep projects on schedule.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Education
High School Diploma -
Sandhills Community College
Pinehurst, NC5 2000
Some College (No Degree) -
Sandhills Community College
Pinehurst, NCSkills
- Store operations oversight
- Employee supervision and motivation
- Program implementation
- Outstanding communication skills
- Retail inventory management
- Staff training and development
- Reliable
- Cross-functional team management
- Employee development
- Profit and loss accountability
- Supervision and training
- Schedule management
- Team-oriented
Timeline
Store Manager
PEPBOYS
08.2022 - Current
Store Manager
AutoZone
04.2013 - 08.2022
Store Manager
Roses
02.2002 - 01.2012
Department Manager
Walmart
03.2000 - 12.2002
Production Worker
Unilever United States Inc.
02.1995 - 04.1999
High School Diploma -
Sandhills Community College
Some College (No Degree) -
Sandhills Community College
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