Teresa Fenton
Apex
Summary
Dynamic Senior Design Consultant with over 20 years of experience at The Tile Shop, excelling in customer service and relationship building. Proven track record of achieving top sales and delivering tailored design solutions. Skilled in sketching and strategic thinking, fostering collaboration, and mentoring junior staff to enhance team performance and client satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Design Consultant
The Tile Shop
10.2016 - Current
- Successfully maintained customer service experience spanning over 20 years, crucial to establishing strong client relationships.
- Achieved the highest sales of the month multiple times as the only part-time Senior Designer.
- Built confidence in my skills, providing technical knowledge and customer support to both new and current co-workers.
- Enhanced customer satisfaction by treating clients as individuals and providing designs they loved.
- Maintained frequent communication regarding updates and project statuses, ensuring transparency and trust.
- Delivered detailed sketches and takeoffs for clients without needing general contractors or designers, showcasing my design capabilities and independence.
- Attended the annual Furniture Market in High Point, North Carolina, for several years alongside a mentoring interior designer, gaining valuable insights into design trends and networking opportunities.
- Managed multiple projects simultaneously, ensuring timely delivery and optimal resource allocation.
- Increased client retention by consistently meeting deadlines, adhering to budgets, and delivering exceptional results through creative problem-solving skills.
- Mentored junior staff members, fostering a culture of collaboration and continuous learning within the design team.
- Enhanced client satisfaction by delivering high-quality design solutions tailored to their specific needs.
- Developed strong relationships with key stakeholders, leading to repeat business and long-term partnerships.
- Maintained clear communication channels throughout projects, ensuring all parties were informed of progress updates and any potential challenges encountered in the design process.
- Established a reputation for excellence within the organization due to consistent high-quality work output.
- Created sketches and technical drawings to present design concepts to clients.
- Applied skill in color theory and composition to bring client visions to fruition.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Provided guidance and advice to junior design team members on design-related matters.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
Barista
StarBucks
02.2010 - 10.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
High School Diploma -
Healdsburg Highschool
Healdsburg, CA01-1996
Skills
- Strategic thinking
- Sketching
- Design thinking
- Interaction design
- Layout design
- Design leadership
- Customer service
- Problem-solving
- Adaptability and flexibility
- Relationship building
- Interpersonal skills
- Trend tracking
Accomplishments
Multiple 1st place finishes in the annual national Tile Shop design competition
Multiple top sales person of the month at The Tile Shop as the only part time Senior Designer, achieving higher sales than all full time senior and junior designers.
Timeline
Senior Design Consultant
The Tile Shop
10.2016 - Current
Barista
StarBucks
02.2010 - 10.2016
High School Diploma -
Healdsburg Highschool
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