Terence Franklin

Managed a team of security personnel, providing regular training for improved performance and professional growth.

• Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
• Kept team compliant with security protocols and appearance standards.
• Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
• Investigated incidents and wrote reports.

Monitored building access, ensuring only authorized personnel were granted entry into secure areas of facility.

• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Supervised team of 10 to 30 security personnel during shift.
• Established and maintained close working relationships with local law enforcement officers.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity. Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.

• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
• Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
• Stacked and stored pallets at end of shift to keep warehouse clean and organized.
• Pulled, verified, and packaged items for shipment.
• Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
• Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
• Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
• Handled day-to-day shipping and receiving overseeing more than 10 To 15 packages per day.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Verified orders by comparing names and quantity of items packaged with shipping documents.

• Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
• Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
• Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
• Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.