Terell Comer
Kannapolis
Summary
Dynamic human services professional with 10+ years of experience across county government, behavioral health systems, child welfare, adult protective services, justice reentry programs, and Medicaid waiver service environments. Experienced in coordinating publicly funded community services including housing stabilization, behavioral health supports, crisis intervention, and case management for vulnerable populations. Proven ability to supervise staff, provide operational oversight, and coordinate cross-agency service delivery within high-volume public sector systems. Strong background in compliance-driven service delivery, program coordination, and supporting individuals with complex social and behavioral health needs.
Overview
20
20
years of professional experience
Work History
Support Transition & Reentry Coordinator
Trillium Health Resources
11.2024 - Current
- Direct care management and transition planning for justice-involved individuals reentering the community.
- Coordinate housing, employment, behavioral health, and community-based services.
- Provide supervision and operational oversight to peer specialist staff, including workflow coordination and service prioritization.
- Ensure compliance with program requirements, documentation standards, and service delivery protocols.
- Manage P-card expenditures and client-related financial reconciliation processes.
Senior Social Work Supervisor
Cabarrus County Government
01.2024 - 07.2024
- Supervised social work staff including coaching, performance management, and workload coordination.
- Ensured compliance with county policies, documentation standards, and regulatory requirements.
- Supported high-risk case resolution and multi-system service coordination.
- Collaborated with internal and external partners to improve service delivery outcomes.
Child Welfare Specialist II
Mecklenburg County Government
01.2023 - 01.2024
- Managed child welfare cases involving abuse, neglect, dependency, and family stabilization.
- Developed and implemented service plans in coordination with courts and providers.
- Completed court reporting and maintained legal documentation compliance.
- Coordinated multi-agency services supporting child safety and permanency.
Investigator / Advocate
Disability Rights North Carolina
04.2022 - 01.2023
- Conducted compliance investigations related to public benefits and service access barriers.
- Evaluated living conditions and service delivery systems for individuals with disabilities.
- Developed findings and corrective action recommendations.
- Provided advocacy and systems navigation support.
Senior Social Worker – Adult Protective Services
Gaston County Government
09.2021 - 04.2022
- Investigated allegations of abuse, neglect, and exploitation of vulnerable adults.
- Developed protective service and crisis intervention plans.
- Ensured compliance with mandated reporting and documentation standards.
- Provided crisis stabilization and emergency response services.
Senior Service Coordinator
Service Coordination Inc.
12.2016 - 10.2019
- Coordinated Medicaid waiver service plans for individuals with intellectual and developmental disabilities.
- Facilitated interdisciplinary care coordination and provider collaboration.
- Supported service authorization and funding coordination processes.
- Submitted service funding plans to secure enhanced supports, including 1:1 or 2:1 staffing levels.
- Ensured compliance with waiver regulations and documentation requirements.
Family Investment Specialist I
Maryland Department of Human Services
04.2015 - 05.2016
- Determined eligibility for public assistance programs and benefits.
- Provided case management support and community resource referrals.
- Ensured compliance with state eligibility and documentation standards.
Assistant Manager / Team Leader Roles
Rite Aid
04.2006 - 04.2015
- Led teams of 10–20 employees through hiring, training, and scheduling to ensure effective staffing.
- Coordinated daily operations and workflow to maintain consistent staffing coverage.
- Ensured operational compliance and service standards.
- Facilitated performance improvement initiatives to enhance operational efficiency.
Education
M.S. - Human Services Administration – Family Counseling
Coppin State University / University of Baltimore
01-2016
B.S. - Interdisciplinary Studies – Business & Criminal Justice
Coppin State University
01-2013
Skills
- Community Services Coordination
- Housing & Behavioral Health Services
- Program Oversight
- Public Sector & County Government Operations
- Medicaid Waiver Systems
- Cross-Agency Collaboration
- Staff Supervision & Performance Management
- Crisis Intervention
- Case Management
- Compliance & Documentation
- Service Planning
- Vulnerable Populations
- Operational Leadership
- Workflow Coordination
- Service Authorization & Funding
Timeline
Support Transition & Reentry Coordinator
Trillium Health Resources
11.2024 - Current
Senior Social Work Supervisor
Cabarrus County Government
01.2024 - 07.2024
Child Welfare Specialist II
Mecklenburg County Government
01.2023 - 01.2024
Investigator / Advocate
Disability Rights North Carolina
04.2022 - 01.2023
Senior Social Worker – Adult Protective Services
Gaston County Government
09.2021 - 04.2022
Senior Service Coordinator
Service Coordination Inc.
12.2016 - 10.2019
Family Investment Specialist I
Maryland Department of Human Services
04.2015 - 05.2016
Assistant Manager / Team Leader Roles
Rite Aid
04.2006 - 04.2015
M.S. - Human Services Administration – Family Counseling
Coppin State University / University of Baltimore
B.S. - Interdisciplinary Studies – Business & Criminal Justice
Coppin State University