Tera Thomas
Wilmington
Summary
Results-driven Manager experienced in team leadership and customer service. Enhanced operational efficiency and customer engagement through effective staff training and strategic planning. Dedicated to fostering a high-performance culture that maximizes customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Manager
Jmichaels Philly Deli
Wilmington, NC
07.2024 - Current
- Managed daily operations to ensure efficient food service and customer satisfaction.
- Oversaw scheduling and staffing needs, ensuring adequate coverage during peak hours.
- Trained and supervised staff to maintain high performance and adherence to health standards.
- Developed and implemented inventory management procedures to minimize waste and optimize supply chain.
- Enhanced customer engagement through tailored menu options and personalized service initiatives.
Production Worker
Smithfield Packing
Tar Heel, NC
01.2023 - 02.2024
- Operated production machinery to ensure efficient workflow and product quality.
- Inspected finished products for compliance with safety and quality standards.
- Assisted in maintaining cleanliness and organization of work areas to promote safety.
Shipping and Receiving Clerk
Carolina Blueberry
White Lake Nc
06.2015 - 08.2015
- Processed incoming shipments, ensuring accuracy of inventory counts and documentation.
- Coordinated outbound deliveries, optimizing routes for efficiency and timeliness.
- Maintained organized storage areas, adhering to safety regulations and best practices.
Education
GED -
Bladen Community College
Dublin, NC09-2002
Certificate - Community Health Worker
Robeson Community College
Lumberton, NC11-2026
Certificate - Certified Peer Support Specialist
University of North Carolina At Chapel Hill
Chapel Hill, NC07-2026
Cosmetology - Cosmetology
Bladen Community College
Dublin, NC05-2004
Skills
- Staff management
- Team leadership
- Staff training
- Recruiting skills
- CRM expertise
- Strategic planning
- Financial management
- Decision-making
- Task delegation
- Schedule preparation
- Shift scheduling
- Time management
- Problem-solving skills
- Goal setting
- Workforce planning
- Risk management
- Conflict resolution
- Budget management
- Operational oversight
- Effective communication
- Relationship building
- Work prioritization
- Talent acquisition
- Risk management
Certification
- - SAFE SERV CERTIFIED
Timeline
Manager
Jmichaels Philly Deli
07.2024 - Current
Production Worker
Smithfield Packing
01.2023 - 02.2024
Shipping and Receiving Clerk
Carolina Blueberry
06.2015 - 08.2015
Certificate - Community Health Worker
Robeson Community College
GED -
Bladen Community College
Certificate - Certified Peer Support Specialist
University of North Carolina At Chapel Hill
Cosmetology - Cosmetology
Bladen Community College