Tera Miller
Greenville
Summary
Resourceful Referral Coordinator known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Referral Coordinator
ECU Health
Tarboro
07.2023 - Current
- Coordinated patient referrals to ensure timely access to necessary healthcare services.
- Managed communication between patients and healthcare providers throughout the referral process.
- Collaborated with clinical staff to streamline referral workflows and improve efficiency.
- Educated patients on referral procedures and answered questions regarding next steps.
- Monitored referral status and followed up with patients to ensure completion of appointments.
- Assisted in training new team members on referral coordination protocols and systems.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Performed data entry related to referrals into electronic health record systems.
Patient Service Representative
Eastern Dermatology and Pathology
Greenville
02.2022 - 07.2023
- Check patients in for scheduled appointments
- Apply copays to account
- Print Physicians schedules daily
- Schedule patient appointments
- Follow up with patient about missed appointments
- Greet patients at a timely manner
Patient Service Representative
Orthopaedics East & Sports Medicine Center
Greenville
08.2021 - 02.2022
- Verify medical insurance and complete all necessary paperwork
- Meeting/Greeting/Assisting patients promptly, efficiently and in a professional manner
- Registration
- Collect copays at time of visit
Developmental Specialist
Monarch
Rocky Mount
08.2019 - 01.2021
- Assist individuals with daily goals
- complete daily progress notes
- Drive individuals as required
- Ensure that individuals are aware of all safety procedure
- Attend all meetings and trainings as required
Patient Account Rep
Blue Ridge Family Physicians
06.2013 - 07.2017
- Maintain medical record request out to hospital
- Verify medical insurance and complete verification
- Process Claims
- Meeting/Greeting/Assisting patients promptly, efficiently and in a professional manner
- Scanning medical records into EMR system
- Answer telephones
- Responsible for checking patients in and out of the system
- Scheduling patients for appointments, reschedule appointments
- Set up new patients and updating patients' accounts
- Explain fees, services, and policies
- Responsible for collecting co-payments, deductibles, and co-insurances
- Balancing the collections daily and ensure all credit card payments are accurate at the end of day
- Relay important messages the providers have sent in response to patients' requests
Customer Service Rep
Humana
03.2011 - 06.2013
- Verify insurance information
- Process medical claims for account
- Update insurance information
- Manage Patient Accts
- Obtain Billing information
- Patient Billing
- Override Medicare claims
- Work with, pharmacy, Community Care, Hospital, Medicare claims
Education
GED -
Pitt Community College
Winterville, NC05.2014
Skills
- Reliability
- Flexibility
- Administrative experience
- ICD-9
- Medical Office Experience
- Patient Care
- Data Entry
- HIPAA
- Triage
- Epic
- Supervising experience
- Cash handling
- Typing
- Referral coordination
- Electronic health records
- Insurance verification
- Patient scheduling
- Patient communication
- Staff training
- Attention to detail
- Appointment reminders
- Team collaboration
- Follow-up coordination
- Medical scheduling
- Referring physician communication
- HIPAA regulations
- Risk mitigation
- Communication
- Verbal and written communication
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Notary Public
Timeline
Referral Coordinator
ECU Health
07.2023 - Current
Patient Service Representative
Eastern Dermatology and Pathology
02.2022 - 07.2023
Patient Service Representative
Orthopaedics East & Sports Medicine Center
08.2021 - 02.2022
Developmental Specialist
Monarch
08.2019 - 01.2021
Patient Account Rep
Blue Ridge Family Physicians
06.2013 - 07.2017
Customer Service Rep
Humana
03.2011 - 06.2013
GED -
Pitt Community College