Tephanie Jones
Raleigh
Summary
Dynamic problem-solver and adept in warehouse operations, with a proven track record at Amazon for maintaining a hazard-free environment and enhancing safety. Excelled in customer service at Conduent, resolving conflicts with empathy, boosting loyalty. Skilled in hazardous materials handling and known for exceptional organizational abilities as demonstrated at Rooms To Go.
Overview
19
19
years of professional experience
Work History
Logistics Associate
Amazon
06.2023 - Current
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap and pallet jacks.
- Used scanners to read bar codes on products, and viewing prompts on screens to follow directions
Customer Service Representative
Conduent
10.2009 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Office Assistant
Rooms To Go
10.2005 - 09.2009
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
No Degree - Nursing
Wake Technical Community College
Raleigh, NCCertificate - Medical Assistant
Gwinnett Technical College
Raleigh, NC07-2015
Skills
- Warehouse operations
- Associate Safety Committee
- Problem Solver
- Hazardous materials handling
Timeline
Logistics Associate
Amazon
06.2023 - Current
Customer Service Representative
Conduent
10.2009 - 06.2023
Office Assistant
Rooms To Go
10.2005 - 09.2009
No Degree - Nursing
Wake Technical Community College
Certificate - Medical Assistant
Gwinnett Technical College
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