Te'Nyra Brewington
Fayetteville,NC
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Cape Fear Valley Medical Center
09.2024 - Current
- Collecting patient information, including demographics, billing, and insurance details.
- Patient check in
- Verifying insurance coverage and eligibility.
- Educating patients about financial liabilities, collecting co-pays, and discussing payment arrangements.
- Greeting patients and their families, answering questions, and providing information about hospital policies and
- Documenting accounts with proper notation
- Ensuring compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Donor Center Technician
Freedom Plasma
05.2023 - 08.2024
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
Call Center Agent
eClerx
01.2021 - 02.2023
- Answer incoming calls and respond to customer's emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors.
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and applications.
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary.
- Complete call logs reports.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Amazon Warehouse Associate
Amazon
05.2020 - 05.2021
- Receive packages
- Register packages into the system
- Separate merchandise from the packages into totes
- Register totes into the system.
Customer Service Associate
Walmart Supercenter
10.2014 - 11.2020
- Greet customers to ensure a pleasant shopping experience
- Process returns and exchanges of merchandise
- Process payments from customers purchasing goods and services
- Scan and register customers' purchases
- Answer customers' questions and provide information about store policies and merchandise
- Assist customers with sign up for store rewards programs or credit cards.
- Use scanners, registers, or calculators to process payments and returns or exchanges of merchandise
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures when handling customer transactions
- Use suggestive selling techniques to sell and promote other services based on customer needs.
Customer Service Representative
Avon
02.2014 - 09.2020
- Contact potential customers through phone calls and emails
- Determine customer needs to offer Avon products and solutions
- Deliver customized, targeted sales strategies to meet quota
- Close sales and lead customer through our purchasing process
- Maintain a record of calls through our computerized system
- Create and maintain a database of prospective clients looking to purchase.
Direct Care Worker
Carter Clinic PA
04.2018 - 04.2019
- Getting clients to and from appointments by providing or facilitating transportation
- Function as a liaison between law enforcement, social services, client families and other organizations
- Admitting new clients and discharging clients who are leaving the home
- Monitor the behavior of clients which includes mediating disputes, counseling clients and removing dangerous items or substances from the home
- Teach clients how to live independently, which may include teaching skills such as how to prepare meals.
Sales Representative
Ecowater Systems
03.2012 - 10.2014
- Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer
- Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers
- Set appointments for clients based on customer needs and system availability
- Provided quality customer service, providing requested information and resolving complaints
- Created sales tracking tool using Excel, maintaining accurate records of sales
- Proved multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment
- Answered inbound residential customers calls, covering a full range of ECO WATER services, including obtaining all information necessary for the resolution of customer transactions.
Education
High School Diploma -
Fuller Performance Learning Center
Fayetteville, NC05.2012
Skills
- Customer Care (8 years)
- Customer Service
- SAP
- 65 WPM
- Microsoft Office (10 years)
- Organizational Skills
- Scheduling
- Time Management
- Typing
- Adaptable mindset
- Patient check-in
- Patient registration
- Insurance verification
- HIPAA compliance
- Communication skills
Skills
- Time management
- Computer literacy
- Problem-solving abilities
- Interpersonal skills
Timeline
Patient Access Representative
Cape Fear Valley Medical Center
09.2024 - Current
Donor Center Technician
Freedom Plasma
05.2023 - 08.2024
Call Center Agent
eClerx
01.2021 - 02.2023
Amazon Warehouse Associate
Amazon
05.2020 - 05.2021
Direct Care Worker
Carter Clinic PA
04.2018 - 04.2019
Customer Service Associate
Walmart Supercenter
10.2014 - 11.2020
Customer Service Representative
Avon
02.2014 - 09.2020
Sales Representative
Ecowater Systems
03.2012 - 10.2014
High School Diploma -
Fuller Performance Learning Center
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