Tenisha Holloway
Mooresville
Summary
Customer Service Professional experienced in resolving inquiries, researching issues, and processing transactions in fast-paced environments. Delivered high-quality support through effective communication and problem-solving skills while ensuring first-contact resolution. Developed strong customer relationships and cultivated partnerships to drive sales growth and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Front End Associate
Walmart
Huntersville
06.2025 - Current
- Resolve customer questions, returns, exchanges, and payment issues.
- Research transaction concerns and ensure accurate resolutions.
- Maintain accurate records while handling high customer volume.
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints promptly and professionally.
- Maintained clean and clutter-free front-end area.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Greeted customers warmly upon arrival and identified their needs.
Store Team Member
Sheetz
06.2024 - 06.2025
- Assisted customers with orders and payments while providing excellent service.
- Worked efficiently in a fast-paced environment and maintained accuracy.
Key Holder
Roses Express
11.2020 - 07.2023
- Managed daily operations, trained staff, handled cash, and resolved customer concerns.
- Managed store opening and closing procedures to ensure security and organization.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels and communicated restocking needs to management.
Take Out Cashier
King of the Sea
02.2020 - 06.2020
- Provided friendly customer service while ensuring accurate order processing to enhance customer satisfaction.
Education
High School Diploma -
Statesville High School
Statesville, NCSkills
- Customer Service
- Call Handling
- Point of Sale
- Customer outreach
- Data Entry
- Documentation
- Microsoft Office
- Computer Skills
- Time management
- Attention to detail
- Problem-solving
- Teamwork
- Relationship management
- Time management
- Communication skills
- Adaptability skills
- Research solutions
Timeline
Front End Associate
Walmart
06.2025 - Current
Store Team Member
Sheetz
06.2024 - 06.2025
Key Holder
Roses Express
11.2020 - 07.2023
Take Out Cashier
King of the Sea
02.2020 - 06.2020
High School Diploma -
Statesville High School