Tempestt Barnett
Charlotte
Summary
Reliable professional with several years of experience in product-driven settings. Highly skilled Wax Specialist with a background in the cosmetics and skincare industry. Well-versed in customer service, and sales strategy development. Highly motivated, with a desire to take on new challenges.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Wax Specialist
European Wax Center
Charlotte
01.2024 - Current
- Provided expert waxing services to clients, ensuring comfort and satisfaction.
- Educated clients on skincare products and aftercare routines for optimal results.
- Maintained cleanliness and organization of the waxing suites
- Exceeded pay period goals by adding on services and selling products.
- Promoted additional services and products to enhance client experience during visits.
- Greeted customers and provided excellent customer service.
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more.
- Sanitized tools and equipment between each use according to state regulations.
- Discussed procedures and educated clients on waxing systems.
- Attended training sessions to keep up with latest trends in the industry.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Beauty Advisor
Ulta Beauty Inc.
Charlotte
11.2021 - 11.2023
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Received weekly incentives for meeting sales quotas.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Provided customers with product advice and recommendations based on their individual needs.
- Created a positive shopping experience for each customer through effective communication skills.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Ensured that all displays were neat and organized at all times.
- Finalized purchases and processed payments.
Customer Support Specialist
Convergys BCBSNC
Charlotte
06.2017 - 02.2020
- Provide consistent, reliable, and customized stakeholder service interactions in a highly efficient and effective manner.
- Utilize probing and problem-solving methods to resolve all customer inquiries via inbound calls, outbound calls, and written inquiries.
- Document corrective measures, and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.
- Identify and obtain information and records from customers, members, providers, and employer groups to correct and update information, claims, and membership records when necessary.
- Recognize patterns of inconsistent or inaccurate claims filing among customers and providers, and educate customers and providers on acceptable BCBSNC practices and policies.
- Diagnose, understand, and anticipate customers' unexpressed needs and concerns.
- Classify and communicate process, products or system improvement and opportunities to improve the overall stakeholder experience.
Sales Associate & Cashier
Leggs, Hanes, Bali, Playtex
Charlotte
10.2014 - 03.2017
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
- Maintained the cleanliness of the store environment, including floors and displays.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Placed special orders or called other stores to find desired items.
- Operated the opening and closing of the store, and made bank deposits.
Education
Associate of Arts -
Bennett College For Women
Greensboro, NCSkills
- Self-motivated
- Kinesthetic
- Visual
- Auditory
- Microsoft Excel
- Interpersonal
- Intrapersonal learning
- Brand Marketing
- Conflict resolution
- Beauty advising
- Wax Specialist
- Hair removal
- Skin analysis
- Sales and product knowledge
- Strong organizational skills
- Fast learner
- Team collaboration
- Great communication skills
- Strong ability to accept and learn new ideas
- Flexible and versatile
Certification
- Licensed Esthetician
- Benefits and claims swivel training
Accomplishments
Honors Deans List, Volunteer Goodwill-provider services for the greater good of the community
Education and Training
other
Timeline
Wax Specialist
European Wax Center
01.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
11.2021 - 11.2023
Customer Support Specialist
Convergys BCBSNC
06.2017 - 02.2020
Sales Associate & Cashier
Leggs, Hanes, Bali, Playtex
10.2014 - 03.2017
Associate of Arts -
Bennett College For Women