TEDDY JOHNSON
Charlotte
Summary
Engaging and customer-focused professional with a strong background in facilities management, customer experience, and community engagement. Adept at building and maintaining relationships with diverse stakeholders in dynamic, fast-paced environments. Passionate about creating seamless and positive experiences for clients and guests.
Overview
7
7
years of professional experience
Work History
Senior Community Manager
Hygge Coworking
01.2023 - Current
- Successfully grew community membership by 30% in 3 months, enhancing overall engagement and building energy.
- Generated $54,800 in meeting space revenue in Q1 2025 by selling meeting and event space to non-members.
- Conduct regular inspections to identify needed improvements and ensure a high-quality work environment.
- Manage all tenant logistics, including leases, scheduling tours, move-ins, and move-outs.
- Foster a welcoming environment by coordinating events and engaging with members to enhance their experience.
Account Manager
LoanBoss
01.2022 - 01.2023
- Managed 42 customer accounts, ensuring successful onboarding and product adoption.
- Provided timely and accurate updates to client inquiries, improving overall satisfaction and retention.
- Developed and maintained customer success documentation for internal and external use.
- Worked cross-functionally to support customer needs and enhance the overall client experience.
Community Lead
WeWork
01.2020 - 01.2022
- Acted as the primary point of contact for tenants, addressing inquiries and resolving issues efficiently.
- Oversaw operational facilities by organizing maintenance, repairs, and capital improvement projects.
- Led workshops and initiatives to align employee activities with company goals, enhancing workplace culture.
- Established and improved onboarding guides to streamline new hire integration.
Assistant Manager
Enterprise Rent-A-Car
01.2019 - 01.2020
- Provided outstanding customer service while increasing sales by 40%.
- Trained and onboarded new employees to ensure exceptional customer engagement and operational efficiency.
- Managed phone and email correspondence, improving response time and customer satisfaction.
- Resolved customer disputes, ensuring a seamless and positive experie
Guest Services Coordinator
Houstonian Hotel and Spa
01.2018 - 01.2019
- Managed daily appointment bookings for over 300 guests, ensuring smooth and efficient operations.
- Conducted sales presentations to promote services, consistently exceeding monthly sales goals.
- Trained new team members in customer service best practices and company policies.
- Handled guest inquiries, payments, and bookings, enhancing the overall customer experience.
Education
Bachelor of Arts - Digital Communications & Media
Baylor University
Waco08-2018
Skills
- Customer Engagement & Experience
- Facilities Coordination & Inspections
- Relationship Building & Stakeholder Management
- Event Planning & Community Development
- Conflict Resolution & Dispute Handling
- Strategic Communication & Leadership
Software
- Slack
- Microsoft Suite
- Salesforce
- QuickBooks
- Zoom
- Google Suite
Timeline
Senior Community Manager
Hygge Coworking
01.2023 - Current
Account Manager
LoanBoss
01.2022 - 01.2023
Community Lead
WeWork
01.2020 - 01.2022
Assistant Manager
Enterprise Rent-A-Car
01.2019 - 01.2020
Guest Services Coordinator
Houstonian Hotel and Spa
01.2018 - 01.2019
Bachelor of Arts - Digital Communications & Media
Baylor University
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