Ted Jones
Kernersville
Summary
Accomplished Triage Intake Specialist from BCBSNC, adept in client intake and eligibility review, showcases a proven track record in enhancing patient service through empathic communication and critical thinking. Excelled in managing sensitive data, ensuring compliance with HIPAA, and improving process efficiency. Demonstrates a unique blend of assertiveness and compassion, significantly boosting customer satisfaction.
Overview
11
11
years of professional experience
Work History
Triage Intake Specialist
Bcbsnc
Winston Salem
08.2013 - 03.2024
- Documented all patient contact activities in accordance with agency standards and regulations.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Answered and logged incoming inquiries via phone, fax and email.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Addressed and resolved client concerns or complaints related to the intake process.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
London Central HS
High Wycombe, UK06-1987
Skills
- Application assessments
- Client intake
- Eligibility review
- Assertiveness
- Data entry
- Intake assessment
- Research and analysis
- Empathic communication
- Records maintenance
- Compassionate communication
- Critical thinking skills
- Case management
Timeline
Triage Intake Specialist
Bcbsnc
08.2013 - 03.2024
High School Diploma -
London Central HS
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