Teanna Morgan
Raleigh
Summary
Accomplished Sales Representative offering experience attracting new clients and sourcing opportunities by developing successful sales strategies, including leveraging sales calls to develop new business, maintaining and deepening existing customer relationships and shortening sales process with intent to achieve personal sales targets and market goals. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques.
Overview
13
13
years of professional experience
Work History
Physician Recruiter
Weatherby Healthcare
02.2024 - Current
- Managed a database of qualified physician candidates, maintaining up-to-date information on skills, experience, and availability.
- Maintained open communication lines with both job seekers and employers during the recruitment process, fostering trust and transparency.
- Negotiated competitive compensation packages, attracting top talent in the medical field.
- Developed strong relationships with physicians and medical professionals, expanding the network of potential candidates.
Account Executive - Field Sales
FedEx- Services
08.2022 - 02.2024
- Managed a geographic territory responsible for $4.7M in annual revenue and through prospecting and attaining new business grew to $6.2M.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gathered information from clients to secure accounts, analyze shipping rates and identify special requirements.
- Conducted quality business reviews to understand each customers unique supply chain needs.
- Managed implementation after sale through effective customer education using FedEx Service portfolio, business tools, and maintaining competitive pricing agreements.
- I am the Diversity, Inclusion and Inclusion representative for the southern region and Ambassadors Club winner for FY23.
Account Executive - Digital Sales
FedEx- Services
09.2021 - 08.2022
- Built and strengthened relationships with new and existing accounts to promote product understanding and drive revenue growth within defined geographic territory of approximately 600 customers.
- Exceeded territory revenue attainment goal by an average of 8% per quarter
- Managed sales cycle to maintain solid customer base.
- Qualified leads-built relationships and executed sales strategies with key decision-makers and influencers by using consultative approach and value add resources.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Customer Solutions Specialist
Leslie’s Pool Supplies
04.2017 - 05.2020
- Provided direct customer service to meet and exceed standards of expertise, friendliness, and professionalism via email, face to face, live chat and over phone.
- Tendered payments using POS system and processed credit card payments.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Promoted to team lead position where responsibilities included training and managing up to 10 agents.
Account Manager
Discover Financial Services
03.2012 - 08.2015
- Outbound non-usage calls. Non-usage is when customer has had limited or no usage on their accounts for 3, 6 or 12+ months.
- Operated as point of contact for inbound customers in attempt to retain business.
- Collaborated with Retention team and managers to develop skills and proposals to increase effectiveness with client retention and meet department goals.
- Communicated with customers, members, and employees to increase loyalty and retain business or service.
- Made decisions and quickly devised solutions to issues customers identified.
- Communicated clearly and applicably both verbally and through written text with internal and external customers to resolve identified issues and facilitate needed services.
Education
Associate of Arts -
Estrella Mountain Community College
Avondale, AZ05.2012
Skills
- Pipeline Management
- Full Sales Cycle
- Revenue Generation
- Outside/Inside Sales
- Lead Generation
- Account Management
- Cold Calling
- Prospect Hunting
Accomplishments
- Earned Ambassador's Club for FedEx Services by performing among the top 10% of the sales team in both North and South America for FY23. Achieved by brining in $6.2M for the year and exceeding the territory goal of $4.7M
Timeline
Physician Recruiter
Weatherby Healthcare
02.2024 - Current
Account Executive - Field Sales
FedEx- Services
08.2022 - 02.2024
Account Executive - Digital Sales
FedEx- Services
09.2021 - 08.2022
Customer Solutions Specialist
Leslie’s Pool Supplies
04.2017 - 05.2020
Account Manager
Discover Financial Services
03.2012 - 08.2015
Associate of Arts -
Estrella Mountain Community College
References
Available Upon Request
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