Teana Gamble
Winston-Salem,NC
Summary
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Lead
Aspen Dental
05.2023 - Current
- Scheduling
- Excellent organizational skills
- Educating patients and families on treatment options, costs, and setting up payment plans
- Communicating with patients/families for appointments, payment schedules, etc
- Submitting paperwork to insurance providers/ insurance verification
- Communicating patient needs and questions to dentist and staff
- Answering phones/ welcome calls
- Getting all treatment in accurately
- Handling all Consultations professionally
- Creating great customer experience/service
- Billing / accurately reading claims and Eobs to help answer patients questions or concerns
- Opener/ closer
- Bank deposits
Manager
Aspen Dental
05.2023 - Current
- Handle employee schedules, supplies, customer service control, and cash flow
- Ensure that all patient appointments, cancellations, and last-minute adjustments are handled properly
- Respond efficiently to patient and doctor needs and inquiries
- Create and implement an effective office budget
- Maintain the dental clinic’s cash control, staff schedules, general ledger, and billing system
- Hire, supervise and train new office employees
- Delivering excellent customer care and quality service
- Maintaining healthy relationships with staff and checking that the work environment is in a good place
- Offer financing options and promote our savings plan to help with financial barriers
CVS
Aetna, a CVS Health Company
08.2022 - 05.2023
- Member advocacy
- Phone Handling
- Claims processing
- Call center
- Benefits team
- Prior Authorization, Pre-certifications
- Scheduling appointments
- Billing issues/discrepancies
Treatment Coordinator
Lane & Associates Family Dentistry
07.2022 - 03.2023
- As a Dental Treatment Coordinator I Work with office administration by
- Scheduling and confirming appointments for patient consultations
- Ensuring that new patients have received new patient information and health history forms in advance of initial visit
- Pre-qualifying patients
- Maintaining up-to-date patient health records
- Ensuring x-rays and other information are received prior to patient arrival
- Making follow-up appointments as necessary
- Maintains patient relationships by
- Establishing a trusting and supportive relationship with new patients
- Listening attentively to patients
- Understanding patient treatment plans, needs, and goals
- Dealing with any difficult patients
- Calling patients after difficult procedures to ensure they are comfortable
- Tracking patients who have pending and incomplete treatment
- Bringing patients back in for additional consultations as necessary
- Following up with patients via letters, telephone calls, etc
- Asking patients for referrals
- Sending thank-you notes to referral sources
- Scheduling patients to arrive within 10 days of referral or initial contact
- Works directly with the doctor by
- Coordinating the day’s patients
- Assisting with exams (as directed by the doctor)
- Supporting doctor presentations for recommended treatment plans
- Preparing written treatment plans per doctor instructions
- Notifying the doctor of important developments
- Meeting with the doctor to improve production lines and office systems
- Billing insurance/ handling claims
- Insurance verification
Lead Sales Associate/Key Holder
National Vision, Inc.
01.2021 - 07.2022
- Answer telephone, determine nature of call, and relay information to appropriate personnel
- Perform basic secretarial duties including word processing, filing, copying, and scanning
- Performing accurate measurements for customers with progressive lens or single vision
- Meeting/exceeding sales goals
- Use of the auto-refractor and doing retinal photos
- Billing insurance and excel use
- Giving exemplary customer service and maintaining a clean and organized store
- Understand myopia, hyperopia, and astigmatism
- Single vision lenses, bifocal lenses, trifocals lenses, and progressives
- Canceling and scheduling appointments
- Booking new patients with providers
- Communicating with patients preparing and pulling prior authorizations; and communicating clearly with the optometrist
Customer Service Representative
Dollar General
01.2015 - 02.2016
- Operating a cash register by collecting payments; making change for cash customers
- Verifying credit acceptance by reviewing and recording driver's license number; operating credit card authorization system
- Balances the cash drawer by counting cash at beginning and end of work shift
- Maintains checkout operations by following policies and procedures; reporting needed changes
Cashier, Salad/Soup Server
Hale and Hearty Soup
04.2012 - 04.2015
- Process sales transactions
- Accept payments
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Answer customer questions about products or services
- Reconcile cash drawers and sales receipts
- Completing all tasks, in order, on the prep list from the Head Chef or other kitchen manager
- Labeling and stocking all ingredients on easily accessible shelves
- Washing, chopping and sorting ingredients like fruits, vegetables and meats
- Cleaning dishes, washing cooking utensils and cookware, taking out the trash and sanitizing kitchen
- Adhering to all relevant nutrition and sanitary regulations and standards
- Keeping track of ingredient inventory and collaborating with other kitchen and management staff to order resupply
- Preparing salads, soups, and sandwiches to the customers' liking
Education
High school diploma or GED -
Forsyth Technical College
Winston-Salem, NC06.2025
Skills
- Diligent and proactive
- Exceptional customer service experience
- Superior multi-tasking capabilities
- Cash Management
- Client Support
- Patient Care Coordination Experience
- Phone etiquette
- Insurance Eligibility Verification
- Front Desk
- Medical Billing
- Medical Scheduling
Certification
Driver's License, 12/01/21, 04/01/29
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Lead
Aspen Dental
05.2023 - Current
Manager
Aspen Dental
05.2023 - Current
CVS
Aetna, a CVS Health Company
08.2022 - 05.2023
Treatment Coordinator
Lane & Associates Family Dentistry
07.2022 - 03.2023
Lead Sales Associate/Key Holder
National Vision, Inc.
01.2021 - 07.2022
Customer Service Representative
Dollar General
01.2015 - 02.2016
Cashier, Salad/Soup Server
Hale and Hearty Soup
04.2012 - 04.2015
High school diploma or GED -
Forsyth Technical College
Similar Profiles
Grant W Sims DDSGrant W Sims DDS
Associate Dentist at Philco Dental Group/Aspen Dental Central ILAssociate Dentist at Philco Dental Group/Aspen Dental Central IL
Shirea Wade`Shirea Wade`
Office Manager at Aspen DentalOffice Manager at Aspen Dental
Shameila JamesShameila James
Remote Scheduling Specialist at Aspen DentalRemote Scheduling Specialist at Aspen Dental