TDUARDO STREETER
Raleigh
Summary
Dynamic and detail-oriented professional with extensive experience managing employee records while ensuring compliance with state and federal regulations. Proven ability to identify and resolve issues efficiently, supported by strong communication skills. Passionate about leveraging in-depth knowledge of the Family and Medical Leave Act (FMLA) to drive team success and support organizational growth. Committed to enhancing processes, and improving overall efficiency.
Overview
3
3
years of professional experience
Work History
Customer Care Advocate
Metlife
Cary
11.2025 - Current
- Resolved customer inquiries and issues using knowledge base and support tools.
- Educated customers on available services to enhance understanding.
- Promoted high satisfaction by providing knowledgeable, friendly service.
- Addressed customer requests and answered questions to ensure prompt assistance.
- Managed challenging customer situations with professionalism and effective communication.
Leave of Absence Representative
Sedgwick
Chicago
03.2025 - 10.2025
- Managed employee leave of absence records, tracking duration, type, and reason.
- Researched Family and Medical Leave Act (FMLA) rights and addressed related inquiries.
- Identified action plans, assessed benefits eligibility, and made timely case decisions.
- Maintained professional client relationships while delivering exceptional customer service.
- Completed tasks independently with minimal supervision to enhance productivity.
- Assisted Short Term Disability examiners in processing claims and reviewing leave information.
Leave of Absence Coordinator
Sedgwick
Chicago
12.2022 - 03.2025
- Responsible for establishing Family and Medical Leave Act (FMLA) claims by accurately tracking, coding, and documenting all relevant information in alignment with internal workflow protocols and compliance standards.
- Conducts thorough analysis of Family and Medical Leave Act (FMLA) claims to determine employee eligibility and certification status, ensuring full adherence to applicable federal and state regulations.
- Clearly conveys claim determinations and ongoing procedural expectations to both claimants and client representatives, maintaining transparency and consistency throughout the process.
- Maintains consistent attendance during scheduled work hours, recognizing the importance of availability and dependability in fulfilling role responsibilities.
Education
High School Diploma -
Rich South High School
Richton Park, IL05.2021
Skills
- FMLA expertise
- Problem-solving skills
- Critical thinking
- Multitasking abilities
- Eagerness to learn
- Quick learner
- Performance competency achievement
- Time management
- Call center operations
- Attention to detail
- Call escalation management
- Documentation proficiency
Timeline
Customer Care Advocate
Metlife
11.2025 - Current
Leave of Absence Representative
Sedgwick
03.2025 - 10.2025
Leave of Absence Coordinator
Sedgwick
12.2022 - 03.2025
High School Diploma -
Rich South High School