Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Taylor Wike

Cary

Summary

Dynamic Scheduling Coordinator with proven expertise at Wells Family Dental Group, excelling in patient care and office management. Demonstrated leadership in optimizing schedules and enhancing customer service, while effectively managing insurance verifications. Skilled in Microsoft Excel and conflict resolution, consistently achieving collection goals and improving office efficiency.

Overview

4
4
years of professional experience

Work History

Scheduling Coordinator

Wells Family Dental Group- Brier Creek
Raleigh
02.2024 - Current
  • Insurance verifications
  • Implemented best practices to provide excellent customer service and overall office efficiency, present financial arrangement options, serve as the primary point of contact for treatment, and organize the dentists’ schedules for optimal production potential.
  • Follow-up calls for treatment and hygiene confirmations.
  • Follow up on voicemails throughout the day.
  • Follow up on emails throughout the day.
  • Coordinated patient appointments for dental services and procedures.
  • Managed daily schedules to optimize provider availability and patient needs.
  • Communicated effectively with patients regarding treatment plans and follow-ups.
  • Handled incoming calls and responded to inquiries about services offered.

Office Manager

Wells Family Dental Group- Brier Creek
Raleigh
02.2024 - Current
  • Leading a team , ensuring top performance to the highest standards of patient care and privacy
  • Point of contact for all billing, insurance, and patient care issues within the office.
  • Ensured that all team members are maintaining their responsibilities throughout the office efficiently.
  • Progressed toward meeting our collection and production goal for the month.
  • Kept spreadsheets up to date for chart audits, phone call reviews, monthly production/collections, etc.
  • Helped ensure our office was hitting our KPIs (key performance indicators) each month, and helped improve where needed.
  • Conversations with employees to go over their concerns that they have.
  • Follow up with upset patients.
  • Used Open Dental to update schedules for the hygienists, doctors, and dental assistants.
  • Fixing timesheets for employees, and correcting them if they are wrong.
  • Coordinated patient scheduling and appointment reminders efficiently.
  • Managed daily office operations for a busy dental practice.
  • Oversaw inventory management, ensuring supplies were stocked and organized.
  • Handled patient inquiries and provided excellent customer service support.

Treatment Coordinator

Carolinas Dentist - Southern Pines
07.2021 - 02.2024
  • Train and mentor FOS for success
  • Insurance verifications
  • Streamlined the VA approval process for veteran patients.
  • Help maintain approvals for our VA periodontal patients to ensure they are on track with their gum maintenance
  • Treatment coordinator for Dr. Langley, Dr. Wexler and Dr.
  • Barot: present financial arrangement options, primary point of contact for treatment, and organize the dentists’ schedules for optimal production potential
  • Implemented best practices to provide excellent customer service and overall office efficiency
  • Maintain collection goals by notifying patients of outstanding balances
  • Assisted the practice manager with setting up Promise to Pays in new system
  • Completed all 2022 front office staff annual reviews

Education

High School -

Manhattan High School
Manhattan, KS
01.2018

Skills

  • Detail-oriented
  • Time management
  • Customer service
  • Leadership
  • Patient care
  • Sales
  • Management
  • Communication skills
  • Receptionist
  • Microsoft Excel, PowerPoint, Word
  • Insurance verification
  • Computer skills
  • Phone etiquette
  • Office operations
  • Conflict resolution
  • Team leadership
  • Attention to detail
  • Problem solving
  • Effective communication
  • Inventory management
  • Teamwork and collaboration
  • Office management

Awards

“Love at First Sight Award” for CarolinasDentist in Southern Pines: Front desk associate who not only lives the office's core values, but also goes above and beyond to create an incredible experience for patients from the second they walk in the door., DentalIntel September 2022 companywide competition winner for highest scheduled production and highest call volume

Timeline

Scheduling Coordinator

Wells Family Dental Group- Brier Creek
02.2024 - Current

Office Manager

Wells Family Dental Group- Brier Creek
02.2024 - Current

Treatment Coordinator

Carolinas Dentist - Southern Pines
07.2021 - 02.2024

High School -

Manhattan High School

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Taylor Wike