Taylor Thompson
Jacksonville
Summary
Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
LC Industries, NC
Camp Lejeune
08.2024 - Current
- Maximized revenue by proactively building and managing key customer relationships.
- Supported sales team members to drive growth and development.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided timely and accurate responses to customer inquiries.
- Resolved customer complaints in a professional manner.
- Provided training to new hires on the company's policies regarding customer care services.
- Processed orders and returns accurately and efficiently.
- Filled and organized the store's aisles.
- Shipped, transferred, and received products from the warehouse.
- Collaborated with other departments to resolve complex customer issues quickly.
- Researched new products or services that may be beneficial to customers.
- Ensured that all customer inquiries were responded to in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Petroleum Supply Specialist
U.S. Army Active Duty
Fort Bragg
09.2021 - 08.2023
- Implemented and planned warehouse safety and security programs.
- Monitored fuel indicators, instruments, gauges, and meters to detect and report faults.
- Collected and tested fuel samples to find any discrepancies.
- Stored hoses and equipment for fuel operations in an organized manner.
- Monitored and evaluated the inventory levels of petroleum products to ensure adequate supplies.
- Provided training for personnel on proper methods for storing and handling fuel supplies.
- Performed inspections, maintenance service and basic repairs on equipment.
- Oversaw receiving, shipping, and storage of fuel.
- Connected hoses and valves and operated pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars.
- Assisted in the development of policies and procedures for handling hazardous materials.
- Fueled helicopters and ground vehicles in a timely manner when requested.
Education
High School Diploma -
White Oak High School
Jacksonville,NC06-2018
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NCSkills
- Customer service
- Sales support
- Time management
- Order processing
- Effective communication
- Documentation skills
- Retail experience
- Customer service excellence
- Quality assurance
- Performance monitoring
- Policy enforcement
- Problem-solving
- Focused on customer satisfaction
- Administrative support
- Conflict resolution techniques
- Effective workflow management
Affiliations
- Fitness Enthusiast
- Gardening
- Fishing
- Traveler
- Investor
Certification
- Petroleum Supply Specialist Certification
- CPR Certification
Timeline
Customer Service Coordinator
LC Industries, NC
08.2024 - Current
Petroleum Supply Specialist
U.S. Army Active Duty
09.2021 - 08.2023
High School Diploma -
White Oak High School
Associate of Arts -
Coastal Carolina Community College