Taylor Russ
Charlotte
Summary
Results-driven administrative professional seeking to thrive in a new opportunity. With a history of making a positive impact, I am eager to bring my best to a new role and elevate your company with my broad skillset.
Overview
2026
2026
years of professional experience
Work History
Server
Vin Master
2025 - Current
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Gained extensive training on wine selections and assisted customers with choosing pallette variations
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge, service standards, and customer interaction techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted management with inventory and any other needs.
- Social Media and marketing efforts for the business.
- Collaboration on private event planning, organizing, hosting and execution.
Financial Services Representative
State Employees’ Credit Union
01.2021 - 2024
- Provided comprehensive financial services and guidance to credit union members, ensuring their financial goals were achieved.
- Managed client relationships, addressing inquiries, and resolving issues promptly and effectively.
- Conducted financial analysis and assessments to recommend appropriate products and services tailored to members' needs.
- Collaborated with team members to meet branch sales targets and enhance member satisfaction.
- Utilized banking software and CRM systems to maintain accurate client records and track interactions.
- Provided expert guidance on financial products, enhancing member understanding and satisfaction.
- Trained new staff on credit union policies and customer service best practices, fostering team development.
Administrative Assistant
Piedmont Healthcare
01.2017 - 01.2021
- Supported administrative functions for a healthcare facility, including managing phone calls, scheduling appointments, and handling correspondence.
- Maintained patient records, ensuring accuracy and compliance with healthcare regulations.
- Coordinated meetings and events, managing calendars and arranging necessary resources.
- Assisted with billing and invoicing processes, reconciling accounts and addressing discrepancies.
- Coordinated communication between departments to enhance workflow efficiency and collaboration.
General Manager
Fit Avenue
01.2011 - 01.2017
- Oversaw daily operations of a fitness studio, including staff management, scheduling, and customer service.
- Developed and implemented strategies to drive membership growth and retention, resulting in increased revenue.
- Managed budget and expenses, ensuring financial targets were met while maintaining quality standards.
- Conducted performance evaluations and provided coaching and training to staff members.
- Coordinated marketing efforts and promotional events to enhance brand visibility and attract new clients.
Education
High School Diploma -
South Iredell High School
Statesville, NC06-2010
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders
- Excellent organizational and time management abilities, with a keen attention to detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Experience with CRM systems, financial software, and healthcare management systems
- Financial services
- Customer relationship management
- Cash handling
Timeline
Financial Services Representative
State Employees’ Credit Union
01.2021 - 2024
Administrative Assistant
Piedmont Healthcare
01.2017 - 01.2021
General Manager
Fit Avenue
01.2011 - 01.2017
Server
Vin Master
2025 - Current
High School Diploma -
South Iredell High School