Taylor Moore
Tobaccoville
Summary
Dynamic professional with extensive experience at Leap LLC in SaaS implementation and customer success. Proven expertise in project management and client relationship development, resulting in improved onboarding processes and operational efficiency. Achievements include significant reductions in sales cycles and enhancements in customer satisfaction. Focused on delivering strategic solutions and building strong partnerships.
Overview
2026
2026
years of professional experience
Work History
SalesPro Onboarding Specialist
Leap LLC
2024 - Current
- Partner with roofing, siding, gutter, and remodeling contractors to build customized SalesPro configurations, contracts, and price guides tailored to business needs
- Lead onboarding from kickoff through launch, ensuring seamless adoption, training, and long-term platform success
- Deliver training and enablement sessions to improve efficiency, accelerate sales cycles, and reduce manual processes
- Manage multiple onboarding projects simultaneously while maintaining communication, organization, and timelines
- Utilize strong knowledge of contractor operations to provide strategic solutions and onboarding support
Account Manager & Business Owner
MVB LLC
2023 - Current
- Founded and operate a bathroom remodeling business, managing client relationships, sales pipeline, service delivery, and customer experience from consultation through installation
- Built and maintained SalesPro systems including configuration, workflows, and pricing automation to improve quoting speed and accuracy
- Handle inbound leads, scheduling, consultations, and install coordination to ensure reliable and timely execution
- Provide exceptional customer support, building strong client trust and retention with repeat and referral growth
- Designed and executed marketing initiatives to increase brand visibility and engagement by approximately 20%
- Resolve escalations and concerns while maintaining professionalism and strong client partnerships
Account Representative Coordinator / Patient Care Coordinator
Atrium Health Wake Forest Baptist
Winston-Salem
2023 - 2024
- Managed scheduling for ambulatory, diagnostic, and observation visits to ensure timely patient care delivery
- Served as liaison between patients, physicians, and multidisciplinary care teams to support communication and expectations
- Coordinated care for adult, pediatric, and special-needs patients to support high-quality service and outcomes
- Maintained accurate documentation and patient information in Epic EHR to improve operational efficiency
Customer Service Manager
Kelly Services
2017 - 11.2021
- Promoted from Technical Advisor to leadership role overseeing 20+ advisors supporting high-volume customer operations
- Managed KPIs, performance metrics, and quality standards to drive improved efficiency and customer satisfaction
- Represented customer service in cross-functional initiatives to support growth and strategic objectives
- Coached and mentored staff through one-on-one development plans resulting in a 20% performance improvement
- Developed KPI improvement strategies and optimized service workflows
Education
Business Studies -
Guilford Technical Community College (GTCC)
01.2025
Medical Billing and Coding Diploma -
01.2024
Medical Office Administration Diploma -
01.2017
Patient Access Diploma -
01.2017
Electronic Health Records Management Certificate -
01.2017
Skills
- Customer Success & Retention
- Project management
- Customer relationship management
- Service delivery
- Account Management
- Client Relationships
- SaaS Implementation & Onboarding
- Contractor Support
- Training & Enablement
- Business Ownership
- Operations Leadership
- KPI & Performance Management
- Scheduling
- Workflow Optimization
- Conflict Resolution
- Communication
Timeline
SalesPro Onboarding Specialist
Leap LLC
2024 - Current
Account Manager & Business Owner
MVB LLC
2023 - Current
Account Representative Coordinator / Patient Care Coordinator
Atrium Health Wake Forest Baptist
2023 - 2024
Customer Service Manager
Kelly Services
2017 - 11.2021
Business Studies -
Guilford Technical Community College (GTCC)