Taylor Mitchum
Charlotte
Summary
Dedicated healthcare professional with a Bachelor's Degree in Healthcare Management and hands-on experience in medical office operations and HR. Seeking to leverage skills in communication, organization, and customer service in a dynamic healthcare setting.
Overview
2
2
years of professional experience
Work History
Intern, HR Department
Comfort Keepers
06.2024 - 09.2024
- Supported recruitment efforts by screening resumes and conducting initial interviews
- Assisted in the onboarding process for new hires, ensuring a smooth transition into the company
- Helped manage employee records and contributed to HR projects
Medical Receptionist
Forsyth County Department of Public Health
07.2023 - 05.2024
- Managed front desk operations, including patient check-in/out, appointment scheduling, and answering phone inquiries
- Coordinated communication between patients and healthcare providers, enhancing overall patient experience
- Processed insurance verifications and maintained accurate patient records
Patient Services Representative
A Women’s Choice of Greensboro
12.2022 - 07.2023
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Education
Bachelor's Degree - Healthcare Management
Winston Salem State University
Winston Salem, NC05.2024
Skills
- Detail-oriented
- Strong organizational abilities
- Excellent communication skills
- Verbal communication
- Written communication
- Customer service expertise
- Strategic thinker
- Problem-solving capabilities
Personal Information
Title: Healthcare Professional
Timeline
Intern, HR Department
Comfort Keepers
06.2024 - 09.2024
Medical Receptionist
Forsyth County Department of Public Health
07.2023 - 05.2024
Patient Services Representative
A Women’s Choice of Greensboro
12.2022 - 07.2023
Bachelor's Degree - Healthcare Management
Winston Salem State University
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