Taylor McNamara
Raleigh
Summary
Business Administration graduate (magna cum laude, 3.8 GPA) with experience in customer service, scheduling, records documentation, phone communication, and following detailed procedures. Known for accuracy, reliability, tactful communication, and maintaining strong working relationships with clients, coworkers, and the public.
Overview
12
12
years of professional experience
Work History
Student - Full-time
East Carolina University
Greensboro, NC
08.2023 - 12.2025
- Maintained a 3.8 GPA while managing a full-time remote course load, demonstrating exceptional organization, time management, and ability to prioritize competing deadlines.
- Collaborated with peers on virtual team projects, coordinating tasks and sharing updates to ensure timely completion of group objectives.
- Completed all coursework and assignments ahead of deadlines, showcasing reliability and strong attention to detail.
- Utilized online collaboration and learning platforms to communicate with instructors and team members, enhancing remote teamwork and project coordination.
Pet Sitter & Dog Walker - Seasonal
All Breed Care
Raleigh, NC
08.2023 - 01.2024
- Provided reliable pet sitting services for multiple households, ensuring adherence to owner-specific instructions.
- Cultivated strong client relationships through effective communication and timely service.
- Monitored pets during daily walks and playtime to ensure their safety and well-being.
MDI Packaging Operator I - Contract
GlaxoSmithKline
Zebulon, NC
06.2017 - 04.2018
- Executed packaging operations to ensure adherence to safety and quality standards.
- Adhered to GSK SOPs for compliance and quality assurance.
- Maintained accurate records and job documentation following Good Documentation Practice, facilitating compliance and ensuring clear team handoffs.
Cafeteria Assistant
Rolesville High School
Rolesville, NC
08.2016 - 05.2017
- Delivered quality service to faculty and students, enhancing their dining experience.
- Executed written procedures and recipes with 100% accuracy, ensuring consistent food quality.
- Assisted in food preparation and service for students and staff, ensuring compliance with health standards.
Cook & Front Desk Associate
Rosalini's Pizza and Subs
Rolesville, NC
06.2014 - 09.2015
- Answered incoming calls, handled customer inquiries, processed POS transactions, and directed requests accurately while balancing multiple front desk priorities in a fast-paced customer service environment.
- Delivered friendly and efficient customer service in a fast-paced restaurant environment.
- Assisted with food preparation, inventory management, and daily opening/closing procedures.
- Completed deliveries safely and efficiently within designated service areas.
Mechanical Assembler
Total Fire Systems, Inc.
Youngsville, NC
08.2013 - 12.2013
- Fabricated and assembled dashboard panels, ensuring quality and functionality through programming.
- Followed written procedures, blueprints and plans to ensure correct assembly.
- Completed manufacturing orders on schedule, contributing to timely project delivery.
Education
Bachelor of Science - Business Administration, Management
East Carolina University
Greenville, NC12-2025
Associates - Arts, Science
Wake Technical Community College
Raleigh, NC05-2023
Skills
- Microsoft Office Suite and Google Workspace
- Windows and macOS
- Data documentation
- Project Coordination
- Recordkeeping practices
- Team Collaboration
- Time management
- Customer Service
Timeline
Student - Full-time
East Carolina University
08.2023 - 12.2025
Pet Sitter & Dog Walker - Seasonal
All Breed Care
08.2023 - 01.2024
MDI Packaging Operator I - Contract
GlaxoSmithKline
06.2017 - 04.2018
Cafeteria Assistant
Rolesville High School
08.2016 - 05.2017
Cook & Front Desk Associate
Rosalini's Pizza and Subs
06.2014 - 09.2015
Mechanical Assembler
Total Fire Systems, Inc.
08.2013 - 12.2013
Associates - Arts, Science
Wake Technical Community College
Bachelor of Science - Business Administration, Management
East Carolina University