Taylor McDowell
Charlotte
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mutual Of Omaha
07.2024 - Current
- Resolving clamaint/caller inquiries efficiently, ensuring high levels of satisfaction and retention.
- Responded to caller's requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Assisting with the filing of claims, providing updates and/or information regarding claims
Synchrony Financial
01.2021 - 01.2023
- Responsible for making credit card payment arrangements
- Assist with credit card applications and approvals
- Review billing and payments and approve credit line increases
- Assisted store representatives with customer credit
Warehouse Associate
Whatever It Takes
01.2020 - 01.2021
- Process all incoming orders for shipping/customer pick up
- Provide daily reports for inventory control
- Manage & maintain work area for multiple associates
Warehouse Associate
Amazon
01.2019 - 01.2020
- Locate and store merchandise is designated area for shipping
- Inspect damaged items, stock work stations for continuous work flow
Customer Service Representative
Concentrix
01.2019 - 01.2019
- Locating and/or sending GPS information to customer vehicles
- Provide on demand diagnostics
- Manage member accounts & process payments
Event Manager (Part Time)
Next Generation
01.2019 - 01.2019
- Conduct second round interview for possible new hires
- Assist in new hire training
- Manage field events & conduct field meetings when required
Customer Service Representative
IQOR
01.2018 - 01.2019
- Providing customers with information regarding billing inquiries
- Account management and payment arrangements
- Schedule work orders for service repairs
Assistant Manager
Kiya’s Cuisine
01.2016 - 01.2018
- Daily set up of work area, scheduling & staff supervision
- Daily bank deposits
- Assist with customer concerns
Education
High School Diploma -
Phillip O. Berry Academy of Technology
Charlotte, NC01.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
Timeline
Customer Service Representative
Mutual Of Omaha
07.2024 - Current
Synchrony Financial
01.2021 - 01.2023
Warehouse Associate
Whatever It Takes
01.2020 - 01.2021
Warehouse Associate
Amazon
01.2019 - 01.2020
Customer Service Representative
Concentrix
01.2019 - 01.2019
Event Manager (Part Time)
Next Generation
01.2019 - 01.2019
Customer Service Representative
IQOR
01.2018 - 01.2019
Assistant Manager
Kiya’s Cuisine
01.2016 - 01.2018
High School Diploma -
Phillip O. Berry Academy of Technology