Taylor Knox
Burlington
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Talent Advisor II
Kelly Services
03.2018 - Current
- HR and Payroll for 200 employees
- Direct point of contact for all unemployment matters
- Managing, organization and completion for all harassment cases
- Workers Compensation reporting, maintaining of records and case management
- Maintaining positive relation with client onsite
- Conflict resolution, including conclusion in a timely and efficient manner
- Prioritizing the customer and team needs to ensure efficient completion
- Termination of associate assignments as needed - de-escalation of conflict derived from this as well as any other forms of conflict
- Engagement with associates to maintain relationship, ensure needs/concerns and successes are addressed
- Uniform reporting, maintaining of records and management
- Management of staff of 200 employees, up to and including (yet not limited to) coaching, counseling, assessments, and evaluations
- Escalation of client issues and ensuring that all are resolved in an efficient and timely manner
Call Center Representative
JR Cigar
08.2017 - 02.2018
- Inbound and outbound phone calls
- Assisting customers with shipment issues
- Postal Investigations with mail carriers
- Contact potential prospects concerning our products via telephone in a professional and ethical manner
- Determine the prospect's need for our product, build interest in the benefits of our products
Education
Diploma -
Western Alamance High School
Elon, NCAssociates in Accounting - undefined
Alamance Community College
Graham, NCSkills
- Talent Management
- Employee Relations
- Workers' Compensation
- Human Resources & Investigations
- Microsoft Office
- Kronos
- FieldGlass
- PeopleSoft
- Applicant tracking systems
- Work authorizations
2024 Presidents Club Winner
Support Role - National for Mega Account
Timeline
Talent Advisor II
Kelly Services
03.2018 - Current
Call Center Representative
JR Cigar
08.2017 - 02.2018
Associates in Accounting - undefined
Alamance Community College
Diploma -
Western Alamance High School
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