Taylor Kelso
Wilmington
Summary
Adaptable professional individual with experience as a Hostess, Patient Care Advocate, and Certified Nursing Assistant. Skilled in customer service, efficient operations, and team training. Proven ability to manage high-volume environments, resolve guest concerns, and support patient needs with empathy and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
The Maple Room
Vienna, VA
11.2023 - Current
- Greeted and welcomed guests upon arrival, creating a warm and friendly atmosphere to enhance guest satisfaction
- Managed guest seating efficiently, minimizing wait times and maximizing table utilization during peak hours
- Communicated effectively with servers, kitchen staff, and management to coordinate seating and maintain smooth operations
- Maintained cleanliness and organization of the host/hostess station, ensuring an inviting first impression for guests
- Assisted in taking reservations over the phone and online, accurately recording guest information to streamline service
- Collaborated with the serving team to accommodate special requests or dietary restrictions, improving guest experience
- Provided accurate wait time estimates to guests, managing expectations and increasing satisfaction during busy periods
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
- Trained new host/hostess team members on restaurant procedures, including reservation systems and guest service protocols
- Implemented strategies to optimize table turnover rate, increasing efficiency without compromising service quality
- Managed high-volume periods by prioritizing tasks and maintaining attention to detail, ensuring consistent service
Patient Care Assistant
Capital Area Pediatrics
Vienna, VA
05.2025 - 08.2025
- Provide compassionate, patient-centered care to infants, children, and adolescents in a fast-paced pediatric outpatient setting.
- Obtain and accurately document vital signs, height, weight, and other patient information to support clinical assessments.
- Prepare examination rooms and assist with patient intake, ensuring rooms are clean, organized, stocked, and ready for appointments.
- Support physicians, nurses, and clinical staff during patient visits while helping maintain efficient patient flow throughout the office.
- Communicate professionally and compassionately with pediatric patients and their families to create a comfortable and welcoming care environment.
- Follow infection-control, safety, confidentiality, and HIPAA guidelines while maintaining a clean and safe clinical environment.
- Accurately document patient information in electronic health records and communicate relevant updates to members of the healthcare team.
- Demonstrate teamwork, organization, attention to detail, and adaptability while managing multiple responsibilities in a busy pediatric practice.
CNA - Certified Nursing Assistant
The Goodwin House
Falls Church, VA
01.2024 - 03.2024
- Provided compassionate, patient-centered care to older adults while promoting dignity, comfort, safety, and independence.
- Assisted residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, feeding, and mobility.
- Obtained vital signs and reported changes in residents’ physical, behavioral, or emotional condition to licensed nursing staff.
- Assisted with safe transfers, repositioning, ambulation, and mobility while following established safety and fall-prevention procedures.
- Worked collaboratively with nurses and interdisciplinary healthcare team members to provide individualized care based on residents’ needs.
- Maintained a clean, safe, and comfortable environment while following infection-control procedures and resident confidentiality requirements.
- Built trusting relationships with residents and families through compassionate communication, patience, and attentive care.
Education
Bachelor of Science - Nursing
UNC Wilmington
Wilmington, NC05-2028
High School Diploma -
James Madison High School
Vienna06-2024
Skills
- Table turnover optimization
- Pediatrics
- Patient care
- Reservation management
- Geriatrics
- Guest services
- EHR systems
- Host/hostess experience
- Customer service
- Restaurant experience
- Organizational skills
- High-volume operations management
- Team training
- Food service
- Medical office experience
- Cashiering
Certification
- Advanced Certified Nurse Aide (Virginia) May 2024 to May 2028
- CPR Certification May 2024 to May 2027
- First Aid Certification
Languages
English - Fluent
Timeline
Patient Care Assistant
Capital Area Pediatrics
05.2025 - 08.2025
CNA - Certified Nursing Assistant
The Goodwin House
01.2024 - 03.2024
Hostess
The Maple Room
11.2023 - Current
Bachelor of Science - Nursing
UNC Wilmington
High School Diploma -
James Madison High School