WHITNEY JUSTUS

• Processed payments and supported filing of insurance claims. Generated patient statements and assisted with accounts receivable management. Assisted front desk operations and managed multi-line phone systems. Scheduled patient appointments and facilitated follow-up coordination.
• Coordinated insurance verification processes to ensure accurate patient coverage and minimize claim denials.
• Managed patient billing inquiries, providing timely resolutions to enhance customer satisfaction.
• Streamlined claims submission procedures, improving turnaround time for reimbursements.

• Posted payments and compiled end-of-day reports on insurance claims and scheduled appointments. Assisted in processing payments and generating daily reports related to insurance claims and appointments.
• Managed patient records compliance with HIPAA regulations, ensuring confidentiality and data security in all transactions.

• Greeted clients and pets, ensuring a welcoming atmosphere in the reception area.
• Managed multi-line phone system, directing calls to appropriate staff members efficiently.
• Scheduled appointments using veterinary management software to optimize daily operations.
• Processed patient intake forms and maintained accurate client records for effective communication.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive a positive first impression.
• Handled transactions and maintained sales and payments records accurately.

Graduated: 2008

• Awarded Perfect Attendance- 7 years