Taylor Howard
McLeansville
Summary
Experienced installation technician recognized for strong communication skills and safety compliance in satellite system installations. Expertise in technical support and equipment troubleshooting has consistently led to high customer satisfaction and successful project outcomes.
Overview
10
10
years of professional experience
Work History
Installation Technician
DirecTV/AT&T
C
06.2015 - 06.2025
- Installed satellite systems for residential and commercial customers.
- Conducted site surveys to determine optimal installation locations.
- Tested and troubleshot equipment to ensure proper functionality.
- Provided technical support and guidance to customers post-installation.
- Collaborated with team members to resolve complex installation issues.
- Maintained inventory of tools and equipment for installation tasks.
- Followed safety protocols during installations and service calls.
- Educated customers on system features and usage instructions.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Dispatched to various sites to perform maintenance on failed equipment.
- Tested completed installations to verify functionality and compatibility with other devices.
- Repaired equipment with new parts and replaced inoperable items.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Verified that all parts were present before beginning the installation process.
- Assisted in training other technicians on best practices for installation procedures.
- Resolved customer complaints related to installation issues in a timely manner.
- Maintained clean tools, test equipment and work motor vehicles.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Trained end-users on how to operate their newly installed systems properly.
- Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
- Provided key information to customers, educating on equipment, products, and services.
- Diagnosed electrical faults in order to perform necessary repairs or replacements.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Repaired malfunctioning components in existing systems as needed.
- Managed inventory levels and organized stock for easy access.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Loaded and unloaded trailers with care and efficiency.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Education
GED -
Alamance Community College
Graham, NC06-2007
Skills
- Satellite system installation
- Equipment troubleshooting
- Site surveying
- Technical support
- Safety compliance
- Customer relationship management
- Inventory management
- Parts ordering
- Effective communication
- Power tools operation
- Maintenance and repair
- Worksite safety
- Outdoor installations
- Professional demeanor
- Inventory oversight
Timeline
Installation Technician
DirecTV/AT&T
06.2015 - 06.2025
GED -
Alamance Community College