Taylor Hill
Carthage
Summary
I am a professional hospitality worker with 10+ years experience and I am ready to excel in a fast-paced environment. I have a proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Elderly Caregiver
Self Employed
10.2024 - Current
- Applied mobile caregiving applications to schedule and document daily tasks, enhancing care coordination.
- Prepared and served nutritious meals, considering dietary restrictions and preferences to promote overall health.
- Provided emotional support and companionship to reduce feelings of loneliness and improve mental well-being.
- Monitored vital signs and reported any significant changes to healthcare professionals, ensuring prompt intervention.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
Server
Flying Goose Brewpub & Grille
05.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Certified Nursing Assistant
Angels of Senior Care
06.2017 - 07.2024
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Bar Manager / Bartender
Lui Lui Italian Eatery
01.2014 - 11.2020
- Assist guests in order selection by promoting specific menu items and specials
- Respond to inquiries regarding meal preparation and service
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
- Monitored revenue and expenses by implementing budgeting practices and cost control measures.
- Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
- Closed out cash register and prepared cashier report at close of business.
Education
Criminal Justice -
New Hampshire Technical Institute
01.2018
Diploma -
Lake Region High School
01.2012
Skills
- Detail-Oriented Approach
- Effective Communication
- Effective Multitasking
- Fundamental Mathematics
- Active Listening
- Technical Proficiency
- Effective Time Management
- Strong Patience
Additionalreferences
More upon request
Timeline
Elderly Caregiver
Self Employed
10.2024 - Current
Server
Flying Goose Brewpub & Grille
05.2021 - 09.2024
Certified Nursing Assistant
Angels of Senior Care
06.2017 - 07.2024
Bar Manager / Bartender
Lui Lui Italian Eatery
01.2014 - 11.2020
Diploma -
Lake Region High School
Criminal Justice -
New Hampshire Technical Institute
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