Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taylor Hester

Clayton

Summary

Dedicated and adaptable professional with a proactive mindset and quick learning ability. Possesses a well-rounded skill set, fostering a strong work ethic and effective communication skills. Works well with diverse teams, and is committed to contributing to team success, and consistently exceeding expectations.

Overview

9
9
years of professional experience

Work History

Automotive Service Advisor

Leith Honda
Raleigh
01.2023 - Current
  • Educated customers on service options and recommended appropriate repairs and maintenance schedules.
  • Cultivated strong customer relationships, fostering trust and loyalty towards the dealership.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Prepared comprehensive service estimates to facilitate informed decision-making.
  • Implemented upselling techniques to promote service packages and increase profitability.
  • Supported the sales team to drive growth and enhance overall development.

Account Coordinator

McKesson Specialty Health
Phoenix
06.2021 - 12.2023
  • Reviewed prior authorization requests for accuracy and completeness of information.
  • Guided providers through prior authorization process to enhance understanding.
  • Contacted insurance carriers to secure authorizations, notifications, and pre-certifications.
  • Maintained accurate records of all authorization activities in database system.

Billing Specialist

Center Street Pharmacy
Apex
03.2021 - 05.2021
  • Managed vendor relationships, negotiated contracts and resolved billing disputes effectively.
  • Analyzed data from Medicare and Medicaid programs to detect potential pharmacy billing errors.
  • Ensured compliance with federal, state, and local pharmacy regulations.
  • Researched billing issues and provided timely resolution.
  • Maintained accurate customer account information for billing records.
  • Prepared monthly reports summarizing key billing data for management review.
  • Assisted in daily pharmacy operations, including prescription filling, order verification and customer service.

Pharmacy Technician

Walgreens
Garner
09.2019 - 03.2021
  • Delivered customer service to patients by answering questions about medications and health-related topics.
  • Collaborated with healthcare professionals, including nurses and physicians, on drug therapies for patients.
  • Entered and maintained records for patient profiles, billing information, and prescription orders in pharmacy software.
  • Processed medication orders under pharmacist supervision to ensure safety and compliance.
  • Conducted regular medication audits to meet regulatory standards.
  • Trained new employees on proper pharmacy procedures.

Guest Service Team Leader

Lowes Foods
Raleigh
08.2016 - 09.2019
  • Evaluated employee performance through observation, job knowledge assessments, and individual discussions.
  • Resolved customer complaints professionally, ensuring exceptional service standards.
  • Trained new hires on company policies, procedures, systems, and software applications.
  • Balanced cash drawer totals daily at the end of each shift.
  • Processed transactions via Western Union, including money transfers, prepaid cards, and bill payments.

Education

High School Diploma -

West Johnston High School
Benson, NC
06-2017

Accounting and Finance

Wake Technical Community College
Raleigh, NC

Skills

  • Strong work ethic
  • Attention to detail
  • Goal-oriented mindset
  • Effective communication
  • Customer satisfaction strategies
  • Time management skills
  • Problem solving abilities
  • Conflict resolution techniques
  • Account management expertise

Languages

Spanish
Limited

Timeline

Automotive Service Advisor

Leith Honda
01.2023 - Current

Account Coordinator

McKesson Specialty Health
06.2021 - 12.2023

Billing Specialist

Center Street Pharmacy
03.2021 - 05.2021

Pharmacy Technician

Walgreens
09.2019 - 03.2021

Guest Service Team Leader

Lowes Foods
08.2016 - 09.2019

High School Diploma -

West Johnston High School

Accounting and Finance

Wake Technical Community College
Taylor Hester