Taylor Hester
Clayton
Summary
Dedicated and adaptable professional with a proactive mindset and quick learning ability. Possesses a well-rounded skill set, fostering a strong work ethic and effective communication skills. Works well with diverse teams, and is committed to contributing to team success, and consistently exceeding expectations.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Leith Honda
Raleigh
01.2023 - Current
- Educated customers on service options and recommended appropriate repairs and maintenance schedules.
- Cultivated strong customer relationships, fostering trust and loyalty towards the dealership.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Prepared comprehensive service estimates to facilitate informed decision-making.
- Implemented upselling techniques to promote service packages and increase profitability.
- Supported the sales team to drive growth and enhance overall development.
Account Coordinator
McKesson Specialty Health
Phoenix
06.2021 - 12.2023
- Reviewed prior authorization requests for accuracy and completeness of information.
- Guided providers through prior authorization process to enhance understanding.
- Contacted insurance carriers to secure authorizations, notifications, and pre-certifications.
- Maintained accurate records of all authorization activities in database system.
Billing Specialist
Center Street Pharmacy
Apex
03.2021 - 05.2021
- Managed vendor relationships, negotiated contracts and resolved billing disputes effectively.
- Analyzed data from Medicare and Medicaid programs to detect potential pharmacy billing errors.
- Ensured compliance with federal, state, and local pharmacy regulations.
- Researched billing issues and provided timely resolution.
- Maintained accurate customer account information for billing records.
- Prepared monthly reports summarizing key billing data for management review.
- Assisted in daily pharmacy operations, including prescription filling, order verification and customer service.
Pharmacy Technician
Walgreens
Garner
09.2019 - 03.2021
- Delivered customer service to patients by answering questions about medications and health-related topics.
- Collaborated with healthcare professionals, including nurses and physicians, on drug therapies for patients.
- Entered and maintained records for patient profiles, billing information, and prescription orders in pharmacy software.
- Processed medication orders under pharmacist supervision to ensure safety and compliance.
- Conducted regular medication audits to meet regulatory standards.
- Trained new employees on proper pharmacy procedures.
Guest Service Team Leader
Lowes Foods
Raleigh
08.2016 - 09.2019
- Evaluated employee performance through observation, job knowledge assessments, and individual discussions.
- Resolved customer complaints professionally, ensuring exceptional service standards.
- Trained new hires on company policies, procedures, systems, and software applications.
- Balanced cash drawer totals daily at the end of each shift.
- Processed transactions via Western Union, including money transfers, prepaid cards, and bill payments.
Education
High School Diploma -
West Johnston High School
Benson, NC06-2017
Accounting and Finance
Wake Technical Community College
Raleigh, NCSkills
- Strong work ethic
- Attention to detail
- Goal-oriented mindset
- Effective communication
- Customer satisfaction strategies
- Time management skills
- Problem solving abilities
- Conflict resolution techniques
- Account management expertise
Languages
Spanish
Limited
Timeline
Automotive Service Advisor
Leith Honda
01.2023 - Current
Account Coordinator
McKesson Specialty Health
06.2021 - 12.2023
Billing Specialist
Center Street Pharmacy
03.2021 - 05.2021
Pharmacy Technician
Walgreens
09.2019 - 03.2021
Guest Service Team Leader
Lowes Foods
08.2016 - 09.2019
High School Diploma -
West Johnston High School
Accounting and Finance
Wake Technical Community College