Taylor Hardison
Maxton
Summary
Senior Mortgage Assistance Specialist with extensive experience at State Employees Credit Union, excelling in mortgage assistance and collections with high-volume intake. Proven ability to improve workflow efficiency, maintain high accuracy, and support borrowers through complex hardship processes. Proficient in Microsoft Office and skilled in data analysis, driving successful outcomes for members and enhancing team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Mortgage Assistance Originations Specialist
State employees Credit Union
11.2023 - Current
- Evaluated financial documentation to determine eligibility for assistance programs, ensuring accuracy and compliance.
- Guided borrowers in mortgage relief options, enhancing understanding of forbearance and repayment plans.
- Communicated complex mortgage assistance information in clear, member-friendly language.
- Trained team members on application intake processes and document standards.
- Provided support to colleagues on complex cases and compliance inquiries, fostering a collaborative problem-solving environment.
Senior Financial Services Officer
State Employees Credit Union
05.2021 - 06.2022
- Reviewed and approved loan applications up to tier 3 limits.
- Processing mortgage loan requests and following up with members to complete the file
- Supported co-workers in evaluating lending decisions, enhancing overall loan processing accuracy.
- Performed cash audits to verify compliance with financial policies.
- Proficient in collection procedures for consumer/auto loans, visa and mortgage delinquency
- Called members with delinquent accounts to facilitate timely resolution and promote account recovery.
- Sent all collection letters to the member and prepared account for charge off/repossession.
- Developed payment plans with members to restore account status and prevent further delinquencies.
Mortgage Collection Specialist II
State Employees Credit Union
06.2022 - 11.2023
- Assisted members with delinquency issues and mortgage assistance in accordance with collection and loan policies
- Handled incoming collection calls to address member inquiries and payment arrangements
- Executed outgoing collection calls and sent correspondence to facilitate timely payments
Financial Services Officer III
State Employees Credit Union
05.2016 - 05.2021
- Delivered financial services to members, facilitating new memberships, account maintenance, and financial assistance.
- Lending officer with tier 2 approval limits
- Mortgage loan officer
- Managed collection procedures for consumer and auto loans, visa, and mortgage delinquency to ensure compliance and minimize losses.
- Also assisted co-workers with their delinquency list as well.
- Assisting members with insurance needs
- Certified tax preparer
- Performed document scanning to maintain organized records and streamline access to information.
Education
Bachelor of Science - Administration
The University of North Carolina at Pembroke
Pembroke, NC12-2015
Skills
- Margo Platform
- Excel Spreadsheet Formulas
- Data Entry
- Research/Organization Skills
- Microsoft Office
- Leadership Skills
- Communication
- Oral/Written Skills
- Team Work
- Mathematically Inclined
- Training
Certification
- Notary Public for the State of North Carolina
- Accredited Financial Counselor Certification
Timeline
Senior Mortgage Assistance Originations Specialist
State employees Credit Union
11.2023 - Current
Mortgage Collection Specialist II
State Employees Credit Union
06.2022 - 11.2023
Senior Financial Services Officer
State Employees Credit Union
05.2021 - 06.2022
Financial Services Officer III
State Employees Credit Union
05.2016 - 05.2021
Bachelor of Science - Administration
The University of North Carolina at Pembroke