Taylor Fedash
Greenville
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Carolina Court Reporters
04.2023 - Current
- Inputs, generates and tracks all types of data into a filing system
- Responsible for multiple claims processing duties and assisting providers by phone or email
- Managing multiple spreadsheets, ensuring accuracy; resolving billing/payment discrepancies, maintaining detailed records of provider communications.
- Provides technical assistance to providers in the form of phone calls and/or emails.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Support Specialist
Ease Plumbing
03.2022 - 04.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Administrator
Keystone Property Management Group
09.2021 - 02.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Ayden-Grifton High School
Ayden06-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Clerical support
- Critical thinking
- Professional communication
- Database entry
- Excel spreadsheets
- Invoice processing
- Spreadsheets
- Multi-line phone proficiency
Certification
Notary Public- No. 202409200107
Timeline
Administrative Assistant
Carolina Court Reporters
04.2023 - Current
Customer Support Specialist
Ease Plumbing
03.2022 - 04.2023
Administrator
Keystone Property Management Group
09.2021 - 02.2022
High School Diploma -
Ayden-Grifton High School
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