Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Taylor Bird

Cherokee

Summary

Dynamic and detail-oriented professional with a proven track record at the Eastern Band of Cherokee Indians. Skilled in customer service and time management, I excel in fast-paced environments, ensuring efficient operations and fostering teamwork. Passionate about enhancing patron experiences and adept at managing budgets and grant reporting.

Overview

13
13
years of professional experience

Work History

Heart to Heart Child Advocacy: Administer Asst.

Eastern Band Of Cherokee Indians
11.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Written budget for the new physical year
  • Can run program income statements
  • Can do grant reporting
  • Submit requisitions, knows knowledge of Purchase Orders, after that process can submit the invoice those steps
  • Attend manager meeting
  • Schedule meetings
  • schedule training & travel times

Qualla Library: Library Aide

Eastern Band Of Cherokee Indians
09.2018 - 11.2021
  • Supported the creation of a positive learning environment by enforcing library rules and addressing any disruptive behavior promptly and professionally.
  • Improved library organization by accurately shelving books and materials according to the Dewey Decimal System.
  • Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
  • Enhanced patron satisfaction by assisting with research inquiries and locating requested materials.
  • Performed routine maintenance on equipment like copiers, printers or computers to minimize downtime for users.
  • Streamlined check-in and check-out processes for increased efficiency at the circulation desk.
  • Contributed to effective inventory management through regular shelf-reading, identifying misplaced items, and addressing gaps in the collection.
  • Collaborated with librarians to create engaging displays that showcased new books, special collections, or seasonal themes.
  • Supported digital literacy initiatives by helping patrons navigate electronic resources including e-books, databases, and online catalogs.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Answered questions from patrons and helped to find desired materials.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Helped children select appropriate reading level library books.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Placed books on proper shelves when returned to circulation.

Recreational Department: Rec Aide

Eastern Band Of Cherokee Indians
09.2015 - 07.2018
  • Observed and monitored children's activities.
  • Offered caring companionship and emotional support.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Supported children's development by encouraging teamwork and understanding of others.
  • Helped coordinate all money being operated for concession & ticket table
  • Helped Coordinated All Sport Events
  • Helped Coordinated after school care at Painttown Gym
  • Capable of running Fax & printer & phones
  • Had excel spreadsheet to keep up with all the shoes, jerseys, basketballs, footballs, soccer balls

Movie Theater Employee

Cherokee Phoenix Theatre
05.2012 - 08.2015

Promoted to Assistant Supervisor 2014

· Asst. Supervisor – Opened theater, closed theater, purchased concession items, put together money for registers, made employee work schedules, held promotion nights for opening nights for popular movies

· Trained New Employees (register, cooking, cleaning theaters, purchasing tickets, sitting customers)

  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Worked with other staff members for smooth theater operations.
  • Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
  • Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
  • Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
  • Trained new employees on company policies and procedures, fostering a productive work environment.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Handled emergency situations to maintain safety of staff and customers.
  • Coordinated with management team to implement promotional events, attracting larger audience.

Education

High School Diploma -

Swain County High School
Bryson City, NC
06-2011

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Computer skills
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Verbal communication
  • Organization and time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Heart to Heart Child Advocacy: Administer Asst.

Eastern Band Of Cherokee Indians
11.2021 - Current

Qualla Library: Library Aide

Eastern Band Of Cherokee Indians
09.2018 - 11.2021

Recreational Department: Rec Aide

Eastern Band Of Cherokee Indians
09.2015 - 07.2018

Movie Theater Employee

Cherokee Phoenix Theatre
05.2012 - 08.2015

High School Diploma -

Swain County High School
Taylor Bird