Taylah Mcillwaine
Charlotte
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2022 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Conduent
12.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
IQor
11.2020 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Manager
Food Lion
07.2017 - 11.2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Circle K
07.2016 - 09.2017
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06-2017
Skills
- Front desk
- Communication skills
- Supervising experience
- Computer skills
- Customer Service
- Customer Satisfaction
- Customer Support
Timeline
Security Officer
Allied Universal Security Services
03.2022 - Current
Customer Service Representative
Conduent
12.2021 - 03.2022
Customer Service Representative
IQor
11.2020 - 12.2021
Store Manager
Food Lion
07.2017 - 11.2020
Store Manager
Circle K
07.2016 - 09.2017
High School Diploma -
Myers Park High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security