Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tawanda Carrier

Raleigh

Summary

10+years of experience in high-volume environments. Proven track record of boosting customer satisfaction through empathetic problem solving and expertise in CRM systems. Seeking to leverage strong communication skills to drive performance at any company.

Overview

2027
2027
years of professional experience

Work History

Call Center Representative/Dispatcher

ARS Rescue Rooter
2023 - Current

Booked heating and cooling appointments, dispatch call to our technicians, escalation calls, scheduled maintenance appointments (inbound and outbound), schedule part repair calls, save cancellation calls, daily reminder calls.

Call Center Representative

ARS Rescue Rooter
01.2019 - Current

Book heating and air appointments for broken systems and plumbing issues and repairs. (inbound and outbound) called contract customers to schedule maintenance.

Call Center Representative

ACS/ Humana Pharmacy
2014 - 2019

Refill prescription for Humana mail ordered Pharmacy Customers.

Server

Briggs
01.2014 - 02.2017

Server for Briggs

Education

High School Diploma -

J.F Webb High School
Oxford, NC
05.2007

Skills

    Effective communications

    Date Analysis

    Customer service

    Technical proficiency: CRM software

    Microsoft Office

    Upselling and cross-selling

    Conflict resolution

    Multitasking

    Time management

Timeline

Call Center Representative

ARS Rescue Rooter
01.2019 - Current

Server

Briggs
01.2014 - 02.2017

Call Center Representative/Dispatcher

ARS Rescue Rooter
2023 - Current

Call Center Representative

ACS/ Humana Pharmacy
2014 - 2019

High School Diploma -

J.F Webb High School
Tawanda Carrier