
10+years of experience in high-volume environments. Proven track record of boosting customer satisfaction through empathetic problem solving and expertise in CRM systems. Seeking to leverage strong communication skills to drive performance at any company.
Booked heating and cooling appointments, dispatch call to our technicians, escalation calls, scheduled maintenance appointments (inbound and outbound), schedule part repair calls, save cancellation calls, daily reminder calls.
Book heating and air appointments for broken systems and plumbing issues and repairs. (inbound and outbound) called contract customers to schedule maintenance.
Refill prescription for Humana mail ordered Pharmacy Customers.
Server for Briggs
Effective communications
Date Analysis
Customer service
Technical proficiency: CRM software
Microsoft Office
Upselling and cross-selling
Conflict resolution
Multitasking
Time management