Summary
Overview
Work History
Education
Skills
Timeline
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Tavis Mack

CHARLOTTE

Summary

Resolution Associate with 6 years of diverse experience in customer service, education, and patient care, excelling in data entry and problem-solving. Demonstrates a visionary approach to enhancing team leadership and patient care while maintaining confidentiality and adhering to HIPAA standards. Committed to driving innovation and efficiency in fast-paced environments, leveraging skills in classroom management and quality assurance.

Overview

2026
2026
years of professional experience

Work History

Gender Affirming Navigation Specialist

Planned Parenthood South Atlantic
2025 - Current
  • Handle gender affirming care patients task through Epic Systems
  • Communicate patient needs to Clinicians in timely manner
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance

Patient Access Representative

Planned Parenthood
06.2023 - Current
  • Accurately processed over 100 patient records daily, ensuring all data was entered correctly into the system.
  • Responded to an average of 50 patient inquiries per day related to billing, financial matters, and appointments, resulting in a 95% satisfaction rate.
  • Scheduled outpatient appointments, handling over 30 scheduling requests per day, optimizing clinic operations and reducing patient wait times.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and safeguarding against data breaches.
  • Proactively resolved discrepancies between hospital systems and third-party payers, reducing billing errors by 20%.

Education

Bachelor of Science - Special Education

Winston-Salem State University
Winston-Salem, NC
05.2022

Skills

  • Quality Assurance
  • Data Entry
  • Multitasking
  • Problem Solving
  • Patient Care
  • HIPAA
  • Customer Service
  • Team Leadership
  • Teaching
  • Classroom Management

Timeline

Patient Access Representative

Planned Parenthood
06.2023 - Current

Bachelor of Science - Special Education

Winston-Salem State University

Gender Affirming Navigation Specialist

Planned Parenthood South Atlantic
2025 - Current

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Tavis Mack